Consumer Complaint Investigator II

Pay Grade 14 | Salary $3,600.84 - $5,401.34 Monthly | Full-time, 37.5 hours per week | Eligible for overtime pay

About the role

The Division of Consumer Protection within the Department of Insurance handles consumer complaints against health, life, auto, homeowners, and commercial insurance, as well as complaints regarding the actions of agents or agencies. This position reports to an office in Frankfort, KY, with potential for telecommuting at the agency’s discretion.

Responsibilities

• Investigate complex complaints from the public regarding potential violations of Kentucky statutes and regulations through field investigations, interviews, and written/oral communication with involved parties.
• Recommend corrective actions as needed.
• Respond to complex inquiries from the public regarding insurance laws and regulations by drafting letters, memos, and using form letters.
• Prepare reports, charts, and other materials using the internal database to track, manage, update, and close complaints.
• Collaborate with other divisions within the Department of Insurance, other state departments of insurance, and the National Association of Insurance Commissioners.
• Adhere to department rules, regulations, and policies during investigative work.
• Assist other Department of Insurance investigators with consumer complaint investigations.
• Perform other duties as assigned.

Requirements

Education: Bachelor’s degree from an accredited college or university.

Experience, Training, or Skills: Three years of experience in investigating, auditing, consumer education, mediating or resolving complaints, or a related field.

• Experience in these fields may substitute for the required education on a year-for-year basis.
• Current or prior military experience may substitute for the required college education on a year-for-year basis.

Special Requirements:

• Must possess and maintain a valid driver’s license.
• Must maintain any required licensure, certification, or credentials for the duration of employment.

Skills

• Attention to detail
• Excellent verbal and written communication
• Time management
• Teamwork
• Organization

Benefits

• Paid leave (sick, annual, etc.) and paid holidays
• Training and career development opportunities
• Educational and tuition assistance
• Affordable health, dental, and vision insurance options with first-day coverage
• Flexible spending accounts
• Life insurance
• Retirement and deferred compensation plans
• Wellness incentive programs
• Employee discounts on electronics, health and wellness, retail, travel/events/entertainment, services, and education
• Telecommuting and flexible work schedules

Schedule

Full-time, 37.5 hours per week. May require irregular hours due to the nature of investigative work, including travel and working in all types of weather.