Consumer Banking Relationship Specialist (Relationship Banker)

Why Bank OZK: Founded on a legacy of more than 120 years in banking, Bank OZK is nationally recognized as an industry leader in financial services. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country. We invest in small businesses, fuel economies in local communities, and shape skylines in major cities. Here, we foster careers through an exceptional team and a comprehensive benefits package supporting physical, mental, and financial wellbeing.

About the role

Responsible for utilizing knowledge of banking products and services to build professional relationships with customers and engage in meaningful conversations regarding their financial needs and goals. Promote a positive, helpful, and friendly team environment while providing exceptional customer service.

Responsibilities

• Cultivate professional relationships with customers, using assessment tools to uncover needs, make recommendations, and submit referrals to banking center team members or line of business partners.
• Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.
• Open and service deposit accounts.
• Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.
• Actively participate in morning huddles, calling efforts, business development, and constructive coaching conversations with leadership.
• Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues as needed.
• Collaborate effectively with line of business partners to foster teamwork, exceptional customer service, and continuous learning.
• Actively promote teamwork, leading by example and assisting others.
• Provide backup and assistance to other retail banking roles and locations as necessary.
• Model and champion the Bank’s standards for exceptional customer service.
• Enthusiastically support the bank’s values and mission.
• Display a high degree of integrity, trustworthiness, and professionalism at all times.
• Complete all essential training timely.
• Display enthusiasm for continuous learning, accepting and applying constructive feedback.
• Maintain consistently good punctuality and attendance.
• Adhere to all Bank policies, procedures, and guidelines.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military, and/or education.
• Basic knowledge of personal finance and household budgeting.
• Knowledge of, experience with, and ability to explain bank products, online banking, mobile banking applications, and banking cards preferred.
• Experience in retail customer service and/or sales preferred.
• NMLS preferred (required for lending activities).
• Ability to travel to other work locations (e.g., training, staffing shortages) as needed.

Skills

• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards).
• Knowledge of bank policies and procedures.
• Critical thinking and communication skills.
• Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition.
• Ability to demonstrate confidence and act as a trusted advisor.
• Effective verbal and written communication skills.
• Team player approach, capable of thriving in a continually changing environment.
• Critical thinking skills and accurate, efficient productivity, including attention to detail.
• Ability to work without close supervision.
• Ability to maintain confidentiality.
• Ability to follow policy and procedure, including safety and security procedures.
• Skill in using computer and Microsoft Office applications necessary to perform essential job functions.

Benefits

• Generous PTO.
• 401(k) matching.
• Health, dental, and vision insurance.
• Pet insurance.
• Special perks and discounts.

Job Expectations

• Operate customary equipment and technology used in a business environment, with or without accommodation.

Note: This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.