Consumer Banking Relationship Specialist (Relationship Banker)

About the role

Bank OZK is a nationally recognized industry leader in financial services with over 120 years of legacy. We combine exceptional service with innovative technologies to deliver smart solutions to clients across the country. We invest in small businesses, fuel economies in local communities, and shape skylines in major cities. This role focuses on building professional relationships with customers, understanding their financial needs, and providing exceptional service.

Responsibilities

• Cultivate professional relationships with customers using assessment tools to uncover needs, make recommendations, and submit referrals to banking center team members or line-of-business partners.
• Utilize assessment tools to maintain detailed notes on customer conversations and interactions.
• Open and service deposit accounts, facilitating and processing transactions accurately to minimize errors and reduce fraud.
• Actively participate in morning huddles, calling efforts, business development, and coaching conversations with leadership.
• Demonstrate empathy and proactively resolve client concerns in a timely, professional manner, escalating issues as needed.
• Collaborate with line-of-business partners to foster teamwork, exceptional customer service, and continuous learning.
• Promote teamwork by leading by example and assisting others, including providing backup support to other retail banking roles and locations.
• Model and champion the Bank’s standards for exceptional customer service while enthusiastically supporting its values and mission.
• Display integrity, trustworthiness, and professionalism at all times.
• Complete all essential training in a timely manner and embrace continuous learning, applying constructive feedback from experienced team members.
• Maintain good punctuality and attendance, adhering to all Bank policies, procedures, and guidelines.

Requirements

• High school diploma or equivalent required; bachelor’s degree preferred.
• 1+ year of experience interacting with people and displaying excellent service skills, demonstrated through work, military, and/or education.
• Basic knowledge of personal finance and household budgeting.
• Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards) preferred.
• Experience in retail customer service and/or sales preferred.
• NMLS certification preferred (required for lending activities).

Skills & Abilities

• Knowledge of bank policies and procedures.
• Critical thinking and communication skills.
• Ability to provide excellent customer service with a helpful, friendly, approachable, and professional disposition.
• Confidence to act as a trusted advisor.
• Effective verbal and written communication skills.
• Team player approach, capable of thriving in a continually changing environment.
• Strong critical thinking, attention to detail, and accurate productivity.
• Ability to work without close supervision.
• Ability to maintain confidentiality and follow safety and security procedures.
• Willingness to travel to other work locations (e.g., for training or staffing shortages).
• Proficiency in using computers and Microsoft Office applications necessary for essential job functions.
• Ability to operate customary business equipment and technology, with or without accommodation.

Benefits

• Generous paid time off (PTO).
• 401(k) matching.
• Health, dental, and vision insurance (including pet insurance).
• Special perks and discounts.