Consumer and Business Banking, Senior Relationship Banker, Flagship Manhattan, NY

Santander is a global leader and innovator in the financial services industry, evolving from a high-impact brand into a technology-driven organization. Our people are at the heart of this journey, driving a customer-centric transformation that values bold thinking, innovation, and the courage to challenge what’s possible.

About the role

As a Senior Relationship Banker, you are responsible for managing and enhancing client relationships, focusing on attracting and retaining new clients while strengthening existing ones. You directly manage and grow a client portfolio of high-value consumer and small business clients. This role involves maximizing cross-sales opportunities through effective customer profiling, with the ultimate goal of cultivating interest in various consumer and business banking products. You deliver an exceptional customer experience through engagement of customers in the branch, over the phone, and through collaboration with business partners.

Responsibilities

• Independently manage a portfolio comprised of both high-value consumer clients and small business customers.
• Proactively deepen relationships with new and existing customers by maintaining contact through early engagement calls and regular outreach to portfolio customers.
• Be the expert on Santander products and services and articulate the benefits that will help customers based on their needs.
• Assess customer needs by being genuinely curious, asking questions, and identifying opportunities to help achieve their financial goals today and in the future.
• Recommend and deliver needs-based solutions while identifying and introducing key partners as appropriate.
• Collaborate with team members and partners to achieve branch goals and drive overall performance.
• Participate in joint calling with Product partners to generate and deepen relationships with business customers.
• Ensure an elevated customer experience, delivering personalized, seamless, and attentive service.
• Engage customers through digital platforms to enhance customer interactions and educate them on self-service options.
• Employ critical thinking and problem resolution skills to address client inquiries and challenges effectively.
• Communicate clearly and effectively with customers in person, over the phone, or through digital channels.
• Ensure compliance with all regulatory requirements and internal policies related to risk and fraud defense.
• Responsibilities may extend to supporting nearby branch locations based on business necessity.

Requirements

• High school diploma or GED – Required.
• Bachelor’s Degree in a related field or equivalent demonstrated through a combination of work experience, training, military service, or education – Preferred.
• 5+ years of experience selling products and/or services in an incentive-based environment – Required. OR
• 2+ years in Financial Services with direct experience acquiring new client relationships and developing existing client relationships – Required. OR
• 12+ months of demonstrated successful Santander experience related to the essential functions and responsibilities of the Relationship Banker role, with District Executive, District Operations Manager, and Region President endorsement of performance – Required.
• 12+ months of customer service experience within a high-volume, fast-paced, and constantly changing environment – Required.
• Motivated to help people achieve financial goals.
• Strong financial acumen with a general knowledge of consumer and small business products and lending.
• Proven track record in sales and cross-selling products and services.
• Proven ability to manage a portfolio of clients effectively.
• Proven relationship-building skills and a customer-centric approach.
• Ability to work effectively in a team environment, building strong relationships with colleagues and business partners.
• Ability to use critical thinking to solve problems and provide solutions to customer issues.
• Excellent communication, consultative, and influence skills both verbal and written.
• Demonstrated proficiency using the phone to engage with customers.
• Ability to display a credible, trustworthy, and professional image at all times.
• Proficient in using digital tools and technology to enhance customer engagement.
• Ability to follow directions, policies, and procedures.
• Ability to identify and escalate concerns of risk to appropriate channels.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Computer proficiency and basic math skills.
• Ability to work branch hours, which can include weekends and evenings.

Nice to have

• Established work history or equivalent demonstrated through a combination of work experience, training, military service, or education.
• Preferred experience in Microsoft Office products.

Applicants must be legally authorized to work in the United States on a full-time basis without requiring employer sponsorship to commence employment.

Pay

The base pay range for this position is $54,375.00 – $90,000.00 USD annually. For hourly positions (non-exempt), the annual range is based on a 40-hour work week. The exact compensation may vary based on skills, experience, training, licensure and certifications, and location.

Benefits

Santander offers a comprehensive rewards package that includes competitive pay and benefits designed to support you, your family, and your well-being, now and into the future. Learn more about Santander’s benefits.