Consulting Veterinarian in Clinical Toxicology, APC Veterinary Staff (Regional Remote)

About the role

The ASPCA Poison Control Center (APC) is the leading animal poison control call center in the nation. The APC's professional team supports veterinarians and pet owners 24/7 using a proprietary database containing over four million cases. The APC is committed to protecting and improving the lives of animals through promotion of poison prevention and publication of new findings. The APC handles over 400,000 calls annually, providing assistance to hundreds of thousands of pets each year.

Responsibilities

• Contact Center and Clinical Case Management: Professionally manage medical and toxicology cases initiated by telephone, email, and other electronic means from practicing veterinarians, animal owners, and others.
• Obtain complete case histories and provide detailed and accurate diagnostic and treatment recommendations appropriate to the professional level of the caller and based on established APC protocols.
• Enter information conveyed during consultations into the electronic record, in sufficient detail as to provide a clear understanding of what transpired.
• Collect payments as needed with provided software tools.
• Develop appropriate risk and rule out assessments based on the exposure history and clinical findings.
• Provide additional differential diagnoses in those cases where it is determined that the original agent might not be or is not the agent responsible for the clinical findings.
• Provide up-to-date treatment recommendations, including assisting veterinarian callers with critical care procedures.
• Consult with both on-site and off-site experts in more complicated cases.
• Advise support staff in the management of cases per established APC protocols and through established veterinary knowledge.
• Maintain quality in the case record and medical proficiency.
• Receive and implement feedback from regular quality assessments by the Quality Assurance Team, the Toxicology Protocol Team, direct manager, and other leaders.
• Achieve efficiency and daily case volume, reaching standardized calls per hour goals as required for specific levels of training tenure.
• Achieve quality and customer service-related goals as defined, exemplifying our core values and behavioral competencies.
• May be assigned to other duties as necessary.

Qualifications

• Solid understanding of veterinary clinical medicine and a strong interest in toxicology.
• Veterinarian license credentials required in the state of residence, i.e., DVM, VMD.
• Must obtain State of Illinois veterinary license credential within one year of hire.
• This is a regional remote position. Candidates must be U.S. based and reside within a 350-mile radius of the ASPCA Office in Champaign, IL for the duration of employment, and be available for travel to Champaign, IL.
• Up to 20% travel may be required, as this position requires onsite training and support.
• A remote work agreement is required for this regional remote CVCT position.
• Ability to handle emergency and/or challenging situations in a compassionate and consistent manner.
• Ability to apply sound reasoning and decision-making.
• Ability to communicate effectively with concerned, emotional, and worried callers.
• Ability to de-escalate and maintain a professional demeanor during difficult or escalated interactions.
• Ability to distinguish different auditory tones.
• Ability to establish and maintain effective and collaborative working relationships with supervisors, co-workers, and the public.
• Ability to remain calm under challenging circumstances.
• Ability to work flexible hours on days, evenings, evenings, weekends and holidays.
• Display excellent active listening skills and the ability to quickly develop a rapport with callers.
• Maintain a distraction-free, dedicated work environment.
• Enthusiasm for leading amidst complexity and change.
• Must be able to recover from tough situations quickly and maintain a professional demeanor.
• Must be comfortable being stationary, typing, and working at a desk for 8 or more hours.
• Must be detail oriented.
• Must be proficient in math and dosage calculation comprehension.
• Must be proficient with technology and be able to work with multiple databases and programs simultaneously in a rapid manner.
• Must have knowledge of and experience with PCs, basic office and Windows software, e-mail and Internet searches.
• Must display excellent internal and external customer service skills.
• Must have a strong interest in toxicology.
• Must interact effectively with others and exercise good judgment when dealing with people in sensitive situations.
• Must possess excellent interpersonal, written, and verbal communication skills.
• Strong motivation to provide a high standard of care is essential.
• Must be able to exemplify ASPCA's core values, behavioral competencies, and commitment to diversity, equity, and inclusion.