Consulting Product Educator

About the role

The Consulting Product Educator plays a crucial role in driving successful adoption and utilization of SCRI's clinical research technologies. This role combines deep product expertise with user-focused training and consultative support, serving as a bridge between product, IT, and business teams.

Responsibilities

• Serves as a subject matter expert across clinical research systems, workflows, and integrations.
• Partners with product managers, IT, and business stakeholders to understand system capabilities and upcoming enhancements.
• Provides consultative guidance to end users and teams on how to effectively leverage tools within real-world workflows.
• Supports troubleshooting, issue resolution, and practical application of system functionality.
• Designs and delivers engaging training programs tailored to varied user audiences.
• Develops clear and user-friendly enablement materials including job aids, quick reference guides, and documentation.
• Facilitates workshops, onboarding sessions, and office hours to support continuous learning and adoption.
• Translates complex technical concepts into simple, actionable guidance for non-technical users.
• Drives adoption of enterprise platforms and digital solutions, ensuring sustainable usage across business functions.
• Identifies gaps in user adoption, workflow inefficiencies, and training opportunities.
• Prioritizes enhancements based on user feedback and partners with stakeholders to support rollout and enablement of new tools, features, and AI-driven capabilities.
• Collaborates with cross-functional teams to align product usage with business goals.
• Supports system implementation activities including UAT, configuration validation, and deployment readiness.
• Facilitates workshops and working sessions to align workflows, requirements, and user needs.
• Contributes to continuous improvement efforts related to training, documentation, and product experience.

Qualifications

• 5+ years of relevant experience in healthcare, life sciences, or clinical research environments.
• Experience supporting healthcare, life sciences, or clinical research environments required.
• Experience delivering training, enablement, or user-facing support required.
• Experience supporting digital transformation or AI-enabled initiatives strongly preferred.
• Experience working with enterprise clinical systems (CTMS, Veeva, etc.) strongly preferred.
• Experience in consultative or stakeholder-facing roles strongly preferred.

Skills

• Understanding of clinical research operations, workflows, and supporting technologies.
• Familiarity with enterprise platforms (e.g., CTMS, Veeva Vault, ServiceNow, SAP) and system integrations.
• Knowledge of Agile methodologies, SDLC, and product lifecycle processes.
• Awareness of digital transformation initiatives, including AI, automation, and data-driven decision-making.
• Knowledge of AI-assisted learning methodologies and adult learning principles.
• Understanding of prompt engineering fundamentals for business users.
• Knowledge of AI-driven content creation, knowledge management, and learning technologies.
• Understanding of AI governance, data privacy, copyright, and responsible AI usage in enterprise environments.

Benefits

This is a remote position based in the United States. Relocation and visa sponsorship are not available. Interested candidates should submit their application through https://www.scri.com/careers/. Applications will be accepted through July 16th, 2026. Please ensure all required materials are included as outlined in the posting.

About Sarah Cannon Research Institute

Sarah Cannon Research Institute (SCRI) is one of the world’s leading oncology research organizations conducting community-based clinical trials. Focused on advancing therapies for patients over the last three decades, SCRI is a leader in drug development. In 2022, SCRI formed a joint venture with former US Oncology Research to expand clinical trial access across the country. It has conducted more than 850 first-in-human clinical trials since its inception and contributed to pivotal research that has led to the majority of new cancer therapies approved by the FDA in the past decade. SCRI’s research network brings together more than 1,300 physicians who are enrolling patients into clinical trials at more than 200 locations in 20+ states across the U.S.

Compensation

This is a remote position based in the United States. Relocation and visa sponsorship are not available. Interested candidates should submit their application through https://www.scri.com/careers/. Applications will be accepted through July 16th, 2026. Please ensure all required materials are included as outlined in the posting.