Consulting - Managed Services - SAP Pursuit & Delivery - Senior Manager

About the role

EY's Technology Operations and Service Delivery practice seeks a Senior Support Services professional to lead the pursuit and service delivery of technology solutions. This role is pivotal in ensuring the smooth operation and support of our technology solutions, focusing on application management, client relationship management, and continuous improvement initiatives.

Responsibilities

• Provide thought leadership regarding managed services and building “trusted advisor” relationships with client leaders.
• Develop business and nurture existing relationships to increase the pipeline for the growing Managed Services capability.
• Lead pursuits, RFPs, and upsell at current clients, bringing the best of EY to the clients.
• Deliver applications management clients, run global teams, handle client governance meetings, and create positive client relationships.
• Coordinate team activities, mentor team members, drive continuous improvement and delivery excellence.
• Coordinate with the EY leadership team and represent AMS at the account level.
• Contribute to initiatives that drive continuous improvement and standardization.
• Ensure adherence to service level agreements and operational level agreements established by service delivery.

Requirements

• Experience with SAP ERP systems, including S\4Hana, Rise and/or Grow.
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.
• Selling services to clients, demonstrating expertise in RFPs, Orals, and Business Development.
• Understanding of statements of work and contract management.
• Working knowledge of AI and use cases in the managed service space.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• A solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellence in Building and Managing Relationships.
• The ability to establish Client Trust and Value.
• Strong communication skills, particularly in Communicating With Impact.
• Digital Fluency.
• Emotional Agility.
• Strong Complex Problem-Solving abilities.
• Critical Thinking skills.
• A focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Skills

• Experience with SAP ERP systems, including S\4Hana, Rise and/or Grow.
• Experience managing SAP delivery teams, offshore experience, and driving offshore delivery.
• Strong customer orientation and experience in customer support operations.
• Proficiency in application management ITIL processes and technology service management.
• Excellent communication skills, with the ability to build and manage relationships effectively.
• Critical thinking and complex problem-solving abilities.
• Selling services to clients, demonstrating expertise in RFPs, Orals, and Business Development.
• Understanding of statements of work and contract management.
• Working knowledge of AI and use cases in the managed service space.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• A solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellence in Building and Managing Relationships.
• The ability to establish Client Trust and Value.
• Strong communication skills, particularly in Communicating With Impact.
• Digital Fluency.
• Emotional Agility.
• Strong Complex Problem-Solving abilities.
• Critical Thinking skills.
• A focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Qualifications

• A Bachelor’s degree (4-year degree).
• No less than 8 - 10 years of relevant experience in SAP Operations or running SAP project, or both.
• Expertise in Application Management is essential.
• Knowledgeable of Agile terminology and Agile methods.
• Strong customer orientation and experience in Customer Support Operations.
• A solid understanding of Data Delivery and Management.
• Proficiency in Stakeholder Management.
• Familiarity with Technology Ecosystem Operations.
• Experience in Technology Service Management.
• Strong Troubleshooting Triage skills.
• Excellence in Building and Managing Relationships.
• The ability to establish Client Trust and Value.
• Strong communication skills, particularly in Communicating With Impact.
• Digital Fluency.
• Emotional Agility.
• Strong Complex Problem-Solving abilities.
• Critical Thinking skills.
• A focus on Driving Outcomes.
• Learning Agility to adapt to new challenges.

Benefits

At EY, we offer a comprehensive compensation and benefits package, including medical and dental coverage, pension and 401(k) plans, and a wide range of paid time off options. Our flexible vacation policy allows you to decide how much vacation time you need based on your personal circumstances. Additionally, you'll be granted time off for designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.

Pay

The base salary range for this job in all geographic locations in the US is $151,500 to $346,000. The base salary range for New York City Metro Area, Washington State and California (excluding Sacramento) is $181,800 to $393,200. Individual salaries within those ranges are determined through a wide variety of factors including but not limited to education, experience, knowledge, skills and geography.

Schedule

This role may require regular travel as needed by external clients, and you will actively participate in client working sessions daily.