Consulting Engineering Technical Leader (Remote)

About the role

The Technical Leader is an integral part of the Customer Experience (CX) team delivering Business Critical Services to our customers. Business Critical Services combine the power of Cisco Analytics and Knowledge with the best in class technical expertise and consulting (that’s you) to drive value, innovation, and adoption in our customer’s network.

Responsibilities

• Helping customers reduce risk, drive innovation, and maximize their network to meet business objectives.
• Working with Cisco Engineering to advocate for new innovation for your customer, and as a liaison share what is coming with your customers to help them be on the cutting edge of innovation.
• Partnering with a team of talented Consulting Engineers, Project Managers, and Delivery leaders obsessed with our Customer’s Success and showing them the value Cisco brings to their business.

Requirements

• You are a CONSULTANT (Yes in “ALL CAPS”) with strong advisory, consulting and interpersonal skills coupled with deep technology skills in Cisco Optical platforms, specifically those supporting telco and cable space applications.
• You will be "Cisco's face to the customer", working in a fast-paced, high-impact environment as a visible contributor delivering on our commitments.
• You are a creative problem solver, comfortable with challenging the status quo and rapidly responding to escalated issues and urgent customer demands.
• You will provide project design, implementation services and customer support as part of Cisco CX (Customer Experience) Team supporting Cisco NCS1k and NCS2k.
• You will be primarily tasked with supporting Cisco Optical Networking Solutions.
• You will be responsible for architecting and crafting Cisco Optical Networks with NCS2k and NCS1k.
• You will prepare technical documentation including HLD, LLD, NIP, and NRFU.
• You will lead implementation of Optical Networking projects and MOPS.
• You will be responsible for daily customer support of Customers Optical Networks.

Qualifications

• Capable of covering multiple platforms and work as domain specialist within Assigned platforms by Technical Lead (Cisco ONS-15454, NCS1k/2k).
• Excellent and in-depth knowledge of Optical technologies, with solid understanding of SONET and DWDM technology.
• Expertise and experience in creating optical networks and upgrades using Cisco Transport Planner (CTP).
• High-level support, analysis, and diagnosis for sophisticated, optical network deployments.
• Strong networking knowledge, sufficient enough to understand customer solutions, topologies and interaction with higher networking layers.
• Ability to translate customer input and requirements into technical design requirements.
• Ability to analyze optical fiber tooling (Power-meter, OTDR, PMD, CD, and AP) testing and results to validate acceptance criteria.
• Experience with IOS-XR for NCS1k/NCS4k deployments.
• Experience/Education: At least 10+ years of Optical experience. Undergraduate degree in Telecommunications & Electronics Engineering or IT areas a plus. More than 7 years of experience doing planning, design, and implementation of Cisco Optical SONET and DWDM networking. Experience with Cisco Business Critical Services of Optical networking. Experience with CTC (Cisco Transport Controller) and EPNM (Evolved Programmable Network Manager). Experience with NCS1k, NCS2k, NCS4k and IOS-XR.

Skills

• Capable of covering multiple platforms and work as domain specialist within Assigned platforms by Technical Lead (Cisco ONS-15454, NCS1k/2k).
• Excellent and in-depth knowledge of Optical technologies, with solid understanding of SONET and DWDM technology.
• Expertise and experience in creating optical networks and upgrades using Cisco Transport Planner (CTP).
• High-level support, analysis, and diagnosis for sophisticated, optical network deployments.
• Strong networking knowledge, sufficient enough to understand customer solutions, topologies and interaction with higher networking layers.
• Ability to translate customer input and requirements into technical design requirements.
• Ability to analyze optical fiber tooling (Power-meter, OTDR, PMD, CD, and AP) testing and results to validate acceptance criteria.
• Experience with IOS-XR for NCS1k/NCS4k deployments.
• Experience/Education: At least 10+ years of Optical experience. Undergraduate degree in Telecommunications & Electronics Engineering or IT areas a plus. More than 7 years of experience doing planning, design, and implementation of Cisco Optical SONET and DWDM networking. Experience with Cisco Business Critical Services of Optical networking. Experience with CTC (Cisco Transport Controller) and EPNM (Evolved Programmable Network Manager). Experience with NCS1k, NCS2k, NCS4k and IOS-XR.

Benefits

At Cisco, we offer competitive compensation packages, including a starting salary range of $128,100.00 to $168,200.00 for this position in U.S. and/or Canadian locations. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training. Additional benefits include:

• Medical, dental, and vision insurance
• A 401(k) plan with a Cisco matching contribution
• Paid parental leave
• Short and long-term disability coverage
• Basic life insurance
• 10 paid holidays per full calendar year, plus 1 floating holiday for non-exempt employees
• 1 paid day off for employee’s birthday, paid year-end holiday shutdown, and 4 paid days off for personal wellness
• 16 days of paid vacation time per full calendar year, accrued at a rate of 4.92 hours per pay period for full-time employees
• Flexible vacation time off program for exempt employees
• 80 hours of sick time off provided on hire date and each January 1st thereafter, and up to 80 hours of unused sick time carried forward from one calendar year to the next
• Optional 10 paid days per full calendar year to volunteer
• Annual bonuses for non-sales roles, subject to Cisco’s policies
• Performance-based incentive pay for quota-based sales roles, subject to Cisco’s policies

Pay

The starting salary range for this position is $128,100.00 to $168,200.00 and reflects the projected salary range for new hires in this position in U.S. and/or Canadian locations, not including incentive compensation*, equity, or benefits. Individual pay is determined by the candidate's hiring location, market conditions, job-related skillset, experience, qualifications, education, certifications, and/or training.

Schedule

Employees may be eligible to receive grants of Cisco restricted stock units, which vest following continued employment with Cisco for defined periods of time. U.S. employees are offered benefits, subject to Cisco’s plan eligibility rules, which include medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, paid parental leave, short and long-term disability coverage, and basic life insurance. Please see the Cisco careers site to discover more benefits and perks.