Consultative Sales Associate – Home Appliances (Part-Time)

Job Duties/Responsibilities

• Takes ownership for enhancing the customer experience, assisting customers by utilizing approved consultative selling practices and guidelines to identify customer needs and provide appropriate solutions
• Mets or exceeds associate performance standards consistently
• Understands website navigation, and proactively leverages technology in order to facilitate the customer experience and provide customer solutions when the product is not available in the store
• Maintains current knowledge of merchandise lines; product features, benefits and availability; Sears Advantages, such as the price match and price protection policies; and, if applicable, delivery, installation and/or service options to respond to customer needs
• Optimizes credit, gift card, Shop Your Way Rewards and multi-channel opportunities (and, where applicable, Protection Agreements, Sears Purchase Protect, delivery, installation and other miscellaneous income opportunities)
• Processes customer transactions in the Point of Sale system, including sales, returns and exchanges in accordance with authorized procedures
• Completes required training in the expected timeframe, and participates in ongoing learning opportunities
• PARTNERS WITH OTHER SELLING AND SALES SUPPORT ASSOCIATES AND CASHIERS TO PROVIDE SUPERIOR CUSTOMER SERVICE (I.E., LOCATE MERCHANDISE, ASSIST CUSTOMERS, ANSWER PHONES AND RING REGISTER)
• Maintains merchandise standards and ready all day standards within assigned departments, including replenishment and housekeeping for associates in all departments (and ad set up/take down for associates in Home Appliances and Furniture)
• TAKES OWNERSHIP FOR PROVIDING EXCELLENT CUSTOMER EXPERIENCE AND ATTENDS TO OTHER CUSTOMER NEEDS, INCLUDING MERCHANDISE RETRIEVAL AND ASSISTANCE WITH MERCHANDISE HANDLING
• WORKS ON READY ALL DAY STANDARDS AND MERCHANDISE SUPPORT TASKS (E.G., FITTING ROOM MAINTENANCE, STRAIGHTENING MERCHANDISE)
• EXECUTES CONSISTENT OPERATIONAL AND SELLING PROCESSES (E.G., CREDIT APPLICATION PROCESS, RATCHET REPAIR PROGRAM)
• EDUCATES CUSTOMERS ON THE SATISFACTION GUARANTEED RETURN POLICY
• AIDES IN RESOLVING CUSTOMER ISSUES
• ADHERES TO MERCHANDISE PROTECTION STANDARDS
• CONTINUOUSLY MONITORS CUSTOMER FLOW FOR PURPOSES OF CUSTOMER ASSISTANCE AND STORE SECURITY
• USES BASIC INTERNET NAVIGATION TO ACCESS AND PRINT INFORMATION AND REPORTS
• PERFORMS OTHER DUTIES AS ASSIGNED

Job Requirements

• 16 years of age or older
• Basic reading, arithmetic, and writing and oral communication skills
• Basic Internet navigation skills
• Working while standing for long periods of time
• Reaching, stretching, grabbing, pushing, lifting, holding, twisting, bending, turning, walking, shifting, and engaging in other physical movements required by the job
• Lifting and holding up to 50 pounds, bulky and large-sized merchandise

PREFERRED SKILLS

• Sales experience
• Knowledge of offered products and services