Consultative Pharmacy Technician
About the role
As a Clinical Services Pharmacy Technician, you will intake for all calls from patients, pharmacies and providers. You will perform basic administrative/clerical/operational/customer support/computational tasks. Typically work on routine and patterned assignments. You will address questions related to specific assigned area and assist with medication research. You will evaluate calls that require consultation with a pharmacist. You will make outbound calls to patients to offer medication therapy management programs and schedules medication review sessions with consultative pharmacists. Decisions are limited to defined parameters around work expectations, quality standards, priorities and timing, and works under close supervision and/or within established policies/practices and guidelines with minimal opportunity for deviation.
Required Qualifications
- You MUST reside in one of the following states: Ohio, Arizona, Texas, or Florida.
- Must have an active Pharmacy Technician or Tech in Training license in the state you reside
- Technical Mail Order Pharmacy or Manufacturing experience
- Experience as a Pharmacy Technician OR call center experience in a pharmacy or related call center setting
- Experience using multiple computer applications simultaneously and strong data entry skills
Schedule
- Training: Monday–Friday from 8:00 AM – 4:30 PM EST.
- After training, you must have flexibility to work any shift within the hours of 8:00 AM to 11:00 PM EST, based on our needs. Schedule will be advised at time of offer.
- You must be available to work every 3rd Saturday 10:00am - 6:30pm EST with a day off during the week when it is your Saturday rotation.
Preferred Qualifications
- PTCB or ExCPT Certified
- High School Diploma or GED
- Bilingual in English / Spanish with the ability to speak, read, and write in both languages without limitations or assistance.
Work at Home Requirements
- At minimum, a download speed of 25 Mbps and an upload speed of 10 Mbps is required; wireless, wired cable or DSL connection is suggested. In certain roles, the minimum recommended internet speed required by Humana may not be sufficient for business needs. Humana reserves the right to require associates to upgrade their internet service if necessary.
- Work from a dedicated space lacking ongoing interruptions to protect member PHI / HIPAA information.
- While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.
Pay
$40,000 - $52,300 per year
Benefits
Humana offers medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.
About CenterWell Pharmacy
CenterWell Pharmacy provides convenient, safe, reliable pharmacy services and is committed to excellence and quality. Through our home delivery and over-the-counter fulfillment services, specialty, and retail pharmacy locations, we provide customers simple, integrated solutions every time. We care for patients with chronic and complex illnesses, as well as offer personalized clinical and educational services to improve health outcomes and drive superior medication adherence.
About CenterWell
CenterWell is a leading healthcare services business focused on creating integrated and differentiated experiences that put our patients at the center of everything we do. The result is high-quality healthcare that is accessible, comprehensive and, most of all, personalized. As the largest provider of senior-focused primary care, a leading provider of home healthcare and a leading integrated home delivery, specialty, hospice and retail pharmacy, CenterWell is focused on whole health and addressing the physical, emotional and social wellness of our patients. CenterWell is part of Humana Inc. (NYSE: HUM).