Consultant Services Manager

Responsibilities

• Provides front line leadership and support to team by demonstrating Techstra's Core Values
• Instills a positive attitude and motivates team members by maximizing team and individual performance
• Supports hiring and onboarding of new staff and provides opportunities for career development and training
• Creates metrics and dashboards as a means of presenting critical data and delivery dates to key business stakeholders
• Analyzes actual performance against the project plan such as; timeline performance, utilization, customer satisfaction, and employee engagement and make necessary adjustments consistent with plan objectives
• Demonstrated ability and executing effective practices, tools, and standards for implementations
• Builds commitment to common goals; creates an environment of collaboration
• Focus on customer experience during various personal engagements to ensure smooth functioning of all efforts:
• Onboarding
• Resource time and billing
• Annual Reviews
• Infrastructure support
• Offboarding

Requirements

• 3+ years’ experience supporting at the executive level
• Strong organizational, communication, and time-management skills
• Experience assisting busy executives with day-to-day activities
• Strong proficiency in Microsoft Office, SharePoint (especially MS Excel and PowerPoint)
• Experience with Microsoft PowerBI and other process automation and data integration tools
• Experience successfully creating and/or modifying processes
• Proven ability to work in a fast-paced environment
• Resourcefulness, creativity, and problem-solving skill set

Qualifications

• Must reside close to Pittsburgh

Benefits

• At Techstra Solutions, we help top companies and brands achieve the business value of Digital and Talent Transformation
• We believe there are three components in successful business transformation: Business Strategy, Technology and Talent
• The Company makes its decisions on merit, and its policy of equal opportunity prohibits discrimination in all phases of the employment process, including, but not limited to, recruitment, hiring, promotion, selection, transfer, demotion, layoff, termination, compensation, benefits, and other terms and conditions of employment
• The policy of equal opportunity applies without regard to race, color, creed, religion, gender, sexual orientation, gender identification, pregnancy, marital status, national origin, ancestry, age, disability that can reasonably be accommodated without undue hardship, military status, veteran status, genetic predisposition or carrier status, alienage or citizenship, domestic partnership status, arrest or conviction record, status as a victim of domestic violence, or any other protected categories under federal, state, or local law
• The Company also prohibits discrimination or harassment based upon the perception that a person has, or is associated with a person who has, any of these characteristics