Consultant Sales, Service, and Operations (Santa Clara University)

Santa Clara, CA • On-site

About the role

Playfly Sports is seeking a Consultant, Sales, Service, and Operations to join our team at Santa Clara University. Revenue will be generated primarily through outbound phone calls, supplemented by email marketing, face-to-face presentations, and in-arena/stadium tours. This position also includes ticket operations responsibilities related to processing, fulfillment, and distribution of tickets. Day-to-day leadership and mentoring will be provided by Aspire Leadership.

Responsibilities

• Perform outbound and service inbound calls for the Athletics Department for nine (9) ticketed Men's & Women's sports.
• Generate revenue through renewals, cross-selling, upgrades, add-ons, group tickets and experiences, partial/mini-plan packages, single game tickets, and stand-alone donations.
• Prospect and maintain relationships with current and past customers, cold leads, local businesses, and individuals via phone, email, text, in-person appointments, and networking events.
• Make a minimum of 60 outbound calls daily, meeting or exceeding established sales activity and revenue goals.
• Set and execute out-of-office and arena tour appointments to grow relationships and revenue within the current fan base.
• Maintain accurate and up-to-date records of all prospects and customers within the ticketing database.
• Service general fan questions and convert inquiries into ticket packages.
• Provide exceptional customer service to all fans, donors, sponsors, and prospective buyers.
• Oversee box office windows, manage will-call and credential lists, and act as Manager on Duty to handle guest relocations and escalated customer service issues.
• Manage home and visiting team pass lists and admission gates.
• Troubleshoot digital ticketing issues and guest relocations.
• Execute ticket order processing, ticket printing, fulfillment, distribution, and reporting.
• Serve as point of contact for student-workers as directed by the Director of Ticket Sales & Operations.
• Perform other job-related duties as assigned.

Requirements

• 1 year of proven sales experience required; ticket sales preferred.
• Computer proficiency (Microsoft Word, Excel, Outlook) and detail-oriented.
• Bachelor’s Degree is preferred but not required.
• Desire to start and grow a career in the sports ticket sales industry or collegiate athletics.
• Previous customer service or retail sales experience; display a genuine desire to help people.
• Excellent communication, presentation, and listening skills.
• Ability to communicate equally well with executives, staff, and fans at all levels.
• Ability to work well with others and comfortable taking initiative.
• Encourage collaboration, flexibility, equity, and inclusion that enables colleagues to contribute to their full potential, feel valued, and supported.
• Professional approach that results in a level of trust and respect with internal stakeholders.
• Detail-oriented with proven relationship-building and interpersonal skills.
• Possess a high degree of discretion, integrity, professionalism, and accountability.
• Available to work athletic events including home games and special events in evenings and on weekends as needed.

About the company

Playfly Sports is the full-service, leading sports marketing and media company that enables brands to engage with sports fans on a local, regional, and national level through scaled linear, digital, and experiential assets. Playfly Sports drives outcome-based solutions into 90-million households via more than 7,800 live U.S. broadcasts of MLB, NBA, and NHL games; and influences sports fans of all ages through the management of college and high school multimedia rights, uniform branding, and high-profile sports sponsorship platforms. Playfly Sports has the unique ability to partner, innovate, and advance the aspirations of athletes, brands, academic institutions, and sports fans across the U.S.