Consultant or Manager, Downstream Mobility & Convenience Retail

Key Responsibilities

• Support clients in addressing business challenges across fuels, convenience retail, mobility, and downstream operations.
• Conduct research, analysis, and assessments of customer experience, retail operations, loyalty programs, and business performance.
• Develop presentations, business cases, process documentation, and recommendations to support client decision-making.
• Contribute to workshops, stakeholder meetings, and transformation initiatives.
• Support the design and implementation of business and technology transformation programs.
• Aid clients in identifying opportunities to improve operational efficiency, customer engagement, loyalty effectiveness, and commercial performance.
• Collaborate with cross-functional teams to develop practical solutions and implementation plans.
• Support change management, process improvement, and business readiness activities.
• Stay informed on industry trends and emerging topics impacting fuels and convenience retail, including digital commerce, loyalty, mobility, AI, and customer experience.
• Contribute to industry research, thought leadership, and client deliverables.
• Support development of reusable assets, methodologies, and industry-specific capabilities.

Required

• A minimum of 3 years of experience is required for a Consultant level role; and a minimum of 5 years of experience is required for a Manager level role within fuels retail, convenience retail, downstream energy, mobility, retail operations, or related industries.
• Understanding of North American fuels and convenience retail markets.
• Experience supporting initiatives related to customer loyalty, customer engagement, retail operations, marketing, merchandising, or digital transformation.
• Experience leveraging AI-enabled tools and digital solutions to accelerate analysis, develop insights, enhance deliverable quality, and improve team productivity.
• Strong analytical and problem-solving skills.
• Experience gathering requirements, conducting business analysis, and developing recommendations.
• Ability to work effectively with cross-functional teams and client stakeholders.
• Strong communication, presentation, and facilitation skills.
• Proficiency in Microsoft PowerPoint and Excel.
• Bachelor's degree.
• Ability to travel up to 50%.

Preferred

• Experience working for a fuel retailer, convenience retailer, travel center operator, branded marketer, wholesaler, or consulting organization.
• Familiarity with loyalty platforms, POS systems, retail operations, merchandising, or customer engagement technologies.
• Exposure to enterprise transformation programs, process improvement initiatives, or technology implementations.
• Experience with business process mapping, project management, or change management.
• Curiosity and willingness to continuously learn and apply emerging technologies, including generative AI, to solve client business challenges and drive innovation.
• Knowledge of data analytics, reporting, or AI-enabled solutions.
• MBA or relevant advanced degree.