Consultant IV

About the role

This role assesses, optimizes, and drives improvements across the end-to-end revenue cycle, delivering insights, operational solutions, and change leadership that strengthen performance, compliance, and financial outcomes.

Core responsibilities include end-to-end process assessment and optimization—identifying compliance, leakage, and performance gaps, validating data quality and billing workflows, and supporting remediation design, testing, and implementation—while coordinating with operations, IT, and clinical stakeholders to drive execution. The position also provides risk and compliance oversight, translating regulatory and government billing requirements into operational impacts, alongside program and project management, cross-functional facilitation, change management, and customer engagement.

Responsibilities

• Promotes learning in others by proactively providing information, resources, advice, and expertise; builds relationships with cross-functional and external stakeholders.
• Listens to, seeks, and addresses performance feedback; proactively provides actionable feedback to others and managers.
• Pursues self-development; creates and executes plans to capitalize on strengths and develop weaknesses; leads by influencing others through technical explanations and examples.
• Adopts new responsibilities; adapts to and learns from change, challenges, and feedback; champions change and helps others adapt to new tasks and processes.
• Facilitates team collaboration to support business outcomes; completes work assignments autonomously and supports business-specific projects.
• Collaborates cross-functionally to achieve effective business decisions; provides recommendations and solves complex problems; escalates high-priority issues or risks.
• Supports the development of work plans to meet business priorities and deadlines; identifies resources to accomplish priorities.
• Identifies and capitalizes on improvement opportunities across teams; uses influence to guide others and engage stakeholders.
• Serves as a consultant to ensure alignment, buy-in, and coordination of diverse stakeholders for successful business initiatives and projects.
• Develops requirements for complex business, process, or system solutions by interfacing with stakeholders and cross-functional teams.
• Provides insight and supports the development and implementation of business initiatives, systems, and processes to achieve a desired future state.
• Contributes to business strategy and supports organizational alignment and prioritization of business initiatives.
• Manages complex projects or project components; coordinates stakeholder contacts, resources, and schedules; monitors and mitigates risks.
• Participates in and may lead change management activities, ensuring stakeholders embrace and understand the intent and purpose of changes.
• Performs data analyses to support business initiatives by identifying appropriate tools and methods, conducting analyses, and evaluating solution effectiveness.
• Supports vendor management by reviewing vendor performance, ensuring service level agreements are met, and managing vendor invoices.
• Monitors compliance of work activities by ensuring adherence to relevant policies and procedures.

Requirements

• Bachelor’s degree from an accredited college or university and minimum five (5) years of experience in consulting, project management, data analytics, operations, or a directly related field.
• OR Master’s degree in Business, Public Health, or a directly related field and minimum three (3) years of experience in consulting, project management, data analytics, operations, or a directly related field.
• OR Minimum eight (8) years of experience in consulting, project management, data analytics, operations, or a directly related field.

Skills

• Business Acumen
• Change Management
• Negotiation
• Creativity
• Applied Data Analysis
• Financial Acumen
• Conflict Resolution
• Managing Diverse Relationships
• Process Validation
• Project Management
• Risk Assessment
• Service Focus
• Requirements Elicitation & Analysis

Preferred Qualifications

• Three (3) years of experience consulting in a large multi-hospital system.
• Three (3) years of experience working with outpatient/ambulatory service line optimization.

Schedule

• Full-time
• Monday–Friday
• 8:00 AM–5:00 PM
• 10% travel required

Pay

$117,900 – $152,570 per year. Kaiser Permanente strives to offer a market-competitive total rewards package and is committed to pay equity and transparency. The posted pay range is based on possible base salaries for the role and does not reflect the full value of the total rewards package. Actual base pay determined at offer will be based on labor market data, internal alignment, and a candidate's years of relevant work experience, education, certifications, skills, and geographic location.

Location

• Primary Location: California, Pasadena, East Annex - Parsons
• Flexible worker location must align with Kaiser Permanente's Authorized States policy.