Consultant, Field Operations (Jacksonville, FL)

McDonald’s is one of the most recognized brands globally, operating in over 100 countries and serving 70 million customers daily. Our growth strategy focuses on staying ahead of customer expectations while driving further potential. Joining McDonald’s means being part of a values-driven organization that prioritizes inclusivity, service, integrity, community, and family. We lead initiatives like Ronald McDonald House, Youth Opportunity, and sustainability efforts to create positive impact at scale.

About the Role

The Field Operations Consultant conducts objective restaurant standards evaluations, including Operations Excellence Assessments, Food Safety visits, and National Restaurant Building and Equipment Standards assessments. This role analyzes restaurant performance across customer experience and operations brand standards while developing a holistic skill set in restaurant operations systems. The position is based in the Atlanta field office, supporting the Jacksonville/Tallahassee area.

Responsibilities

• Conduct objective evaluations (e.g., Running Great Restaurants Visits, Food Safety Visits, Operations Excellence Assessments, Health & Safety Visits, and National Restaurant Building and Equipment Standards) to analyze restaurant performance against McDonald’s operations Brand Standards.
• Protect the McDonald's brand by identifying risks to customer experience and brand perceptions.
• Support operational excellence by identifying restaurants that do not meet McDonald's QSC (Quality, Service, and Cleanliness) and safety standards.
• Develop expertise across all restaurant operations systems through ongoing training, learning, and certification.
• Provide expert coaching and root cause analysis to Franchisees, serving as a Subject Matter Expert on operations initiatives (e.g., Delivery, Drive-Thru, Digital).
• Drive Guest Counts, Sales, and cash flow by supporting operations, initiatives, and Owner/Operator priorities through Performance Excellence Sessions.
• Collaborate with Franchise Business Partners to develop a restaurant consulting toolkit, monitor goals and key metrics, and drive business results.

Qualifications

• Strong attention to detail with the ability to evaluate objectively based on measurable facts and observations.
• Effective time management skills to handle a demanding evaluation and travel schedule.
• Quick learner capable of developing broad and deep expertise in restaurant systems.
• Excellent interpersonal skills to build relationships with Franchisees and restaurant managers.
• Energetic leadership with strong social, communication, and presentation skills.
• Solid influencing and facilitation skills.
• Coachable with a desire for continuous learning and adaptability in a dynamic environment.
• Ability to recognize patterns and develop intuition around common restaurant performance issues.
• Restaurant experience preferred.
• High school diploma required.

Benefits

• Comprehensive health insurance, including medical, prescription drug, mental health, dental, and vision coverage.
• Life insurance.
• Bonus eligibility based on individual and company performance.
• Sabbatical program.
• Tuition assistance.
• Flexible work arrangements.

Pay

The expected salary range for this role is $78,281.00 - $97,852.00 per year. Actual pay may vary based on experience and other job-related factors.