Consultant, Business Technical Lead (RPA - Nationwide Financial)

About the role

We are a versatile group of individuals, working together to meet the needs of our customers. We value knowledge, analytical aptitude, and collaboration. If you thrive in a busy, engaging work environment, this role as a Consultant in Robotic Process Automation (RPA) could be a great fit. You’ll analyze, design, implement, and sustain RPA solutions to drive business efficiencies and results, focusing on technology resources and processes.

This is a hybrid in-office role based in Columbus, OH, requiring in-office presence on Mondays and Tuesdays.

Responsibilities

• Partner with key stakeholders to evaluate and assess business needs and priorities, then recommend and develop solutions to enable success.
• Implement and support robotic process automation solutions using tools like NEVA, Automation Anywhere, and Power Automate.
• Analyze process steps and interdependencies in existing business applications typically handled by human users.
• Standardize processes to ensure higher levels of automation success.
• Monitor industry trends and utilize expertise to determine potential implications and opportunities for Nationwide.
• Test automation and suggest changes based on functional requirements.
• Conduct value stream mapping and Return on Investment (ROI) calculations to measure success and refine processes.
• Analyze data to understand current state and improvements gained through automation.
• Ensure quality automation using Quality Assurance (QA) processes and prevent potential bugs.
• Keep stakeholders informed of process changes, defects, and results.
• Participate in project review meetings with customers and other team members.
• Monitor and maintain automation post-implementation and resolve issues to ensure smooth business operations.
• Identify business operations processes feasible for automation, assess and document technical and functional requirements.
• Provide recommendations for solutions or improvements to business processes through new or existing technology.
• Support the development of RPA strategies, policies, and plans, ensuring alignment with organizational strategy and goals.
• Perform other responsibilities as assigned.

Requirements

• Seven or more years of RPA or related experience.
• Undergraduate studies in computer science, information technology, business, or a related field; graduate studies preferred.

Skills

• Ability to apply advanced knowledge of RPA to business problems.
• Proven knowledge of performance measurement and style analysis.
• Strong interpersonal and communication skills.
• Working knowledge of workflow systems, macros, low-code automation, and related technology solutions.
• Experience using online collaboration technologies such as SharePoint, MS Teams, Jira, and Outlook.
• Understanding and exposure to T-SQL/PL-SQL, HTML, CSS, JavaScript, jQuery, C#, Java, Visual Basic, reporting tools (e.g., Tableau, WebFOCUS), and database technologies (e.g., Oracle, MS-SQL Server, Netezza) are a plus.

Job Conditions

• Normal office environment with occasional extended work hours based on workload.
• May require occasional travel.
• Overtime eligibility: Exempt (not eligible for overtime pay).

Benefits

• Medical, dental, and vision insurance.
• Life insurance and short/long-term disability coverage.
• Paid time off: minimum of 18 days per full calendar year (pro-rated quarterly based on hire date).
• Nine paid holidays.
• 8 hours of Lifetime paid time off and 8 hours of Unity Day paid time off.
• 401(k) with company match and company-paid pension plan.
• Business casual attire.

Pay

The national salary range for this role is $108,000–$200,000. The expected starting salary range is $108,000–$162,000, with placement determined by skills, education, training, credentials, experience, scope, complexity, and location of the role, as well as market labor costs.