CONSULTANT

About the role

The primary focus of this role is to lead new customer implementations while also retaining and strengthening our existing customer base through a personalized account management approach. This includes ensuring clients achieve optimal value from our technology within their unique operating environments. The role involves a variety of daily, weekly, and monthly responsibilities to ensure solutions are effectively implemented, utilized, and maintained. The successful candidate will be proactive in identifying opportunities and will take ownership of managing projects, resources, and the implementation of software solutions and service contracts for both new and existing customers.

Key responsibilities

• Manage Distribution planners and Expeditors including job activities, outputs, and administration
• Deliver high-quality and implementable strategic exercises (e.g., Fleet mix, Service Day assignment, Customer to DC allocation)
• Generate and implement new ideas for existing customers
• Project management and implementation of software and managed services
• Ensure the value proposition is realized after implementation
• Ensure all administrative duties are executed:
  • Submit all expenses and claims on time
  • Ensure billable hours are adhered to by Distribution planners and Expeditors
  • Approve and sign off all leave timeously
  • Drive progress meetings with clients
  • Liaise with technical, BA, and Operational teams to conceptualize, specify, and test developed features of the software
  • Resolve all escalated issues raised by customers, Distribution planners, and Expeditors

Desired skills

• Organizational skills: Ability to manage issues independently and in a methodical manner, always following up on issues until resolution; ability to work under pressure
• Product knowledge: Deep understanding of the solution to confidently answer questions, implement successfully, and conduct consulting work
• Process understanding: Ability to understand complex supply chain ecosystems and how technology platforms integrate to deliver client value
• Ownership: Take full ownership and pride in your work
• Attention to detail: Above-average data analysis skills and data comprehension
• People management skills: Ability to manage a variety of personalities
• Ability to work on multiple projects simultaneously
• Conflict management
• Presentation skills: Ability to present work completed professionally
• Intermediate to advanced Excel skills

Qualifications

• Logistics/Transport or Supply Chain degree
• 3 years working in the Logistics/Supply Chain industry