Construction Scheduler

About the Company

Yellowstone Local is proud to represent Bell Mechanical, a Hickory company and an industry leader in high-end residential HVAC. Bell Mechanical has decades of experience serving high-end residential HVAC customers throughout Westchester, Putnam, and Fairfield Counties. The team is working to become a leading clean heat installation and service company in the Northeast, built around a values-led culture that puts employees first, treats people with respect, delights customers, raises the bar, and gets results.

Pay

• Base salary: $50,000 to $75,000
• Monthly performance bonus tied to on-time scheduling and completed jobs

Benefits

• Medical, dental, and vision insurance through United Healthcare
• 401(k) with company match
• Paid vacation, sick time, and holidays
• Paid training, weekly classes at an in-house training center, and company-sponsored certifications
• Visibility across multiple HVAC brands through Hickory's centralized services team, with opportunities to advance into operations leadership

Schedule

• Full-time, on-site position in Mahopac, New York
• Limited PTO availability during peak summer season (June through August)

Responsibilities

• Build and manage the HVAC installation schedule, assigning crews to sold jobs, balancing workloads, and sequencing multi-day installations efficiently
• Manage the service dispatch board, prioritizing demand service calls, preventive maintenance visits, and callbacks while dispatching HVAC technicians as conditions change
• Confirm appointments with homeowners, including arrival windows, site preparation requirements, and what they can expect from the installation or service visit
• Coordinate HVAC equipment deliveries, permits, materials, and job readiness with warehouse and installation managers
• Respond quickly to scheduling disruptions, including weather, parts delays, crew availability, and other operational changes
• Reschedule jobs when necessary and communicate updates promptly to affected customers, technicians, installation crews, and managers
• Maintain accurate information in CRM, scheduling, and dispatch software, including job statuses, technician and crew assignments, customer notes, and scheduling updates
• Communicate daily with sales, installation managers, and service managers to keep office and field teams aligned
• Track scheduling and dispatch KPIs, including on-time starts, technician utilization, and completed jobs per week
• Support and improve scheduling, dispatch, and project coordination best practices
• Perform other duties as assigned

Requirements

• 3 to 5+ years of experience in scheduling, dispatching, project coordination, construction scheduling, or a related operations role
• HVAC, plumbing, electrical, construction, or skilled trades scheduling and dispatch experience strongly preferred
• Ability to coordinate multiple crews, active jobs, service calls, installation projects, and changing priorities in a fast-paced environment
• Strong verbal and written communication skills for working with homeowners, field technicians, installers, sales teams, and management
• Strong computer skills and the ability to quickly learn CRM, scheduling, and field service management software
• ServiceTitan or Pipedrive experience is a plus
• Strong attention to detail and accurate data entry skills
• Ability to make timely scheduling and dispatch decisions when weather, materials, parts, or staffing affect the day's plan
• Reliable and punctual, with the ability to follow established processes
• Bilingual English/Spanish communication skills are a plus
• Full-time, in-office availability required
• Ability to work in alignment with company values, including integrity, respect, customer service, accountability, and results