Construction Manager

Key Responsibilities

• Lead, monitor, coach, and hold your division team accountable in the successful execution and attainment of operational goals.
• Manage key business reports, dashboards, and key performance indicators including Uninstall Reporting, AR, WIP, COGs, Service Reporting, Stage Payments, Cycle Times.
• Execute and maintain company policies and procedures.
• Proactively manage customer satisfaction and resolve customer concerns.
• Regularly update customers on sales/measurement to product ordered/received/time to schedule, product service, and post-installation follow-up.
• Respond within 24 hours to customer inquiries via email, phone, and assigned tasks.
• Visit customers with complaints and resolve issues with input from Regional Manager/Regional Operations Manager.
• Monitor and manage Cost of Goods (COGs), inventory, accruals, job costing, invoicing, and big box store purchases.
• Verify cost of labor and materials for employees and subcontractors to ensure division profitability.
• Coach and foster teamwork, accountability, and trust within the operations team.
• Build positive collaboration among operations, sales, and centralized teams.
• Recognize employee excellence and celebrate goal achievements.
• Identify underperformers, hold accountability, and implement training as required.
• Ensure division capacity, forecasting, revenue, and service objectives are met.
• Accurately forecast by timely ordering, scheduling, updating system information, warehouse inventory, and managing factory expected ship dates.
• Follow company installation revenue policies to achieve 100% completion, 100% payment, COC received, and customer post-installation communication.

Qualifications

• Associate’s degree in a related field or equivalent experience.
• 2-5 years of relevant experience, preferably in the construction/remodeling industry.
• Ability to supervise and train others and create and organize schedules.
• Creative and practical problem-solving/critical-thinking skills.
• Excellent written and verbal communication skills.
• Computer software competencies (MS Office 365).
• Valid DL and clean driving record.