Construction Customer Success Manager

About the role

JobTread is looking for a friendly and motivated professional to join our growing Customer Success Team as a Customer Success Manager. This role is responsible for managing a portfolio of customer accounts, fostering strong, long-term relationships, and ensuring they maximize the value of JobTread's construction management software. The ideal Customer Success Manager has a deep understanding of the construction industry, demonstrates high technical aptitude, and excels in communication and problem-solving. This position involves proactively engaging with customers to drive adoption, provide strategic guidance, and support them in optimizing their workflows. Through excellent verbal and written communication skills, the role will focus on customer retention, satisfaction, and overall success. This position offers a unique opportunity to join a rapidly growing company in an entrepreneurial, team-based environment.

Responsibilities

• Manage a portfolio of customer accounts
• Become a JobTread product expert and quickly learn ongoing product updates
• Conduct online product trainings via Zoom
• Perform ongoing assessment & outreach to ensure customer success
• Provide consultative feedback to improve customer workflows
• Contribute to product knowledge base & video library
• Record and manage all customer activities in Salesforce
• Work closely with the Development Team to identify and communicate product issues and development requests

Requirements

• Bachelor's Degree or equivalent experience preferred
• 1-2+ years of customer success or account management experience at a SaaS or software company preferred
• Prior work experience or knowledge of the construction industry or construction management software is a MUST
• Experience with productivity tools like Salesforce, Slack, etc. is a plus

Skills

• Ambitious, resourceful, adaptable, entrepreneurial spirit, and creative problem solver
• Strong attention to detail, positive attitude, and clear communicator
• Thrives in a dynamic, collaborative environment with a passion for achieving results
• Proactive: sees problems coming and gets in front of them; follows up and gets things done
• Organized, thorough, efficient, and completes tasks appropriately in a timely manner
• Ability to manage multiple projects simultaneously
• Great with first impressions and can engage a range of customers from individual business owners to C-level executives
• Can be flexible with after-hours work on occasion for specific customer needs

Pay

Base pay is $80-100k + $15k bonus

Benefits

• Dental, health, and vision insurance
• Paid training
• Travel reimbursement
• Vacation and other Paid Time Off
• Join a small, growing team as an early team member
• Upward career mobility at a high-growth startup
• Make an impact and advance your career development