Construction Commercial Lines, Account Manager

About HUB

HUB International is a leading global insurance broker providing a broad array of property, casualty, risk management, life and health, employee benefits, investment and wealth management products and services. HUB has more than 650 offices across the United States, Canada and Puerto Rico with more than 20,000 employees. Our regional offices throughout North America are dedicated to helping individuals and businesses evaluate and manage their risks and insurance needs. We are a company dedicated to superior customer service with employees committed to adding value to every client activity.

Primary Role

The Commercial Lines Account Manager works collaboratively with the Risk Consultants and Account Executives managing a book of business focused on construction. Coordinates and provides day-to-day service for property/casualty clients by maintaining client relationships, supporting client retention, maintaining strong carrier relationships and understanding client needs. Serves as day to day contact and provides resolution for client questions and issues.

Duties And Responsibilities

• Manages a book of insurance business in the construction industry, routine client requests, and some moderately complex client accounts independently
• Provides professional, courteous service to our clients, carrier representatives, underwriters, business partners, and HUB colleagues, resulting in a rate of account retention that meets or exceeds expectations
• Provides a high level of support to Risk Consultants, Senior Account Managers and/or Account Executives in, maintaining business, and can resolve common issues with limited guidance
• Makes appropriate recommendations to clients in response to those changes
• Troubleshoots billing issues
• Responsible for overall retention of accounts in assigned book of business
• Organizes and attends client meetings when necessary
• Accurately documents conversations with clients and carrier representatives and updates all HUB computer systems and broker management system when necessary
• Ensures the accuracy of data in those systems
• Prepares reports for management as required
• Supports, mentors, and trains Account Administrators, as necessary
• Attends industry related continuing education training and courses
• Performs other duties and projects as assigned

Key Competencies

• Teamwork – Supports all organizational departments in a collaborative effort for everyone to succeed
• Written Communication - Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information
• Initiative – Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed
• Quality Management – Demonstrates attention to detail
• Project Management – Ability to lead and contribute team and adhere to deadlines

Qualification Requirements

• At least 3 years of experience in an Account Manager/Account Administrator role in insurance environment
• High school diploma or equivalent required
• Bachelor’s degree preferred but not required
• P&C License required or able to obtain within 120 days from hire
• Advanced professional designation preferred or in progress (e.g. CISR, AAI, ARM, CIC, CPCU)

Physical Requirements

• Regularly required to talk or hear
• Frequently required to stand; walk; sit and use hands to finger, handle, or feel
• Occasionally lift and/or move up to 25 pounds
• Close vision and Distance vision
• Some travel required by car to meet with clients and other outside events

Department Account Management & Service

• Required Experience: 2-5 years of relevant experience
• Required Travel: No Travel Required
• Required Education: Bachelor's degree (4-year degree)

Other Requirements

• Must hold a valid Driver’s License
• Dependable transportation and ability to work in office environment
• Public Speaking/Language Skills Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively customers and teammates
• Your Future With HUB Choose a career with HUB International and take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. By joining HUB you will become part of a rapidly growing company that offers significant opportunity for advancement.