Construction Claims Consultant

About the role

Join our Construction & Infrastructure claims team as a Construction Claims Consultant based in Los Angeles. In this client-facing position, you’ll act as the primary point of contact for clients, managing and coordinating liability claims with a high degree of professionalism and accuracy.

Responsibilities

• Review overnight updates on active liability claims and prioritize those needing immediate attention.
• Interact with clients—addressing questions, providing updates, offering strategic guidance, and collaborating with your workers compensation advocate counterpart to get a full view of each client’s claims profile.
• Tackle broader client inquiries and ensure clients are connected to the right subject matter experts.
• Advocate for accurate reserving, maximizing claims service, advocating for broader coverage, advocating for expedited claim resolutions, advocating for timely return of collateral, identifying ways to reduce clients' total cost of risk, collaborating with carriers to lower client experience modification factors, working with risk control colleagues to promote project safety, collaborating with Aon resources to address claims and operational issues, and coordinating with claims and broking teams to identify optimal coverage and align terms to client needs.

Qualifications

• 10+ years of experience with Liability Claims, focusing on Construction and/or Infrastructure clients in Illinois and the Midwest with an emphasis on the Western region.
• Strong client facing abilities, including effective presentations and communications skills.
• In-depth knowledge of industry carrier underwriting claims practices and processes.
• Proven leadership and teamwork and collaboration skills, with a focus on exceeding client expectations.
• Excellent organizational skills and a collaborative working style.
• Experience in resource deployment and utilization management.
• Strong interpersonal skills and comfort interacting at various levels.
• Success in fast-paced, dynamic environments requiring multitasking.
• Proficiency with Microsoft Office Suite including Excel and pivot tables.

Skills

• Bachelor’s degree in Risk Management, Business Administration, or a related field, or equivalent industry experience.

Benefits

This role does not accrue vacation. Rather, this role is eligible to take paid time off at the discretion of the employee and management in accordance with company policy and practices. Various other types of leaves of absence; paid sick leave as provided under state and local paid sick leave laws, short-term disability and optional long-term disability, health savings account, health care and dependent care reimbursement accounts, employee and dependent life insurance and supplemental life and AD&D insurance; optional personal insurance policies, adoption assistance, tuition assistance, commuter benefits, and an employee assistance program that includes free counseling sessions.

Pay

The salary range for this position (intended for U.S. applicants) is $120,000 - $190,000 annually. The actual salary will vary based on applicant’s education, experience, skills, and abilities, as well as internal equity and alignment with market data. The salary may also be adjusted based on applicant’s geographic location.

Schedule

This is a hybrid role, offering flexibility to work both virtually and from our LA office.