Constituent Services & Front Desk Assistant (Public Services Representative 3)

About the role

The Front Desk Assistant is a key member of the Governor’s Office team, providing a professional, welcoming presence for visitors and supporting essential Constituent Services functions.

Responsibilities

• Review, tag, and process constituent voicemails and mail; prepare and send hard-copy correspondence such as certificates, informational materials, and greeting cards.
• Provide front desk coverage, greeting and screening guests with professionalism, coordinating access to office spaces, and maintaining clean and welcoming common areas.
• Sort, scan, distribute, and dispatch incoming and outgoing mail and packages; coordinate office supply inventory and schedule equipment maintenance.
• Elevate complex constituent inquiries to senior staff and support timely follow-up on administrative tasks and casework needs.
• Serve as a safety coordinator, follow established protocols, and use judgment in determining appropriate actions, including when to involve law enforcement.
• Scan and update invoice tracking systems, assist with staff technology logistics, and complete additional operational support tasks as assigned.
• Maintain and update website content, ensuring accuracy, accessibility, and compliance with public meeting posting requirements.

Requirements

• Two years of experience in customer service. One year of which must include explanation of rules, regulations, and policies and responsibility for dealing with unique or unusual situations.

Qualifications

• Demonstrated ability to professionally engage with high-level officials and the public, consistently providing clear, courteous communication in person, by phone, and via email.
• Prior experience in a government, public-facing, or customer service role, ideally involving direct interaction with diverse partners.
• Strong organizational skills evidenced by consistently meeting deadlines, managing multiple concurrent tasks, and maintaining orderly workspaces and records.
• Demonstrated proficiency with Microsoft Office applications (Outlook, Word, Excel, Teams), including the ability to produce error-free documents and learn new systems within a defined onboarding period.

Skills

• Ability to accurately interpret and apply government procedures, with at least one year of experience navigating organizational structures or formal protocols in a professional setting.
• Experience managing sensitive or confidential information with zero breaches, exercising sound judgment in fast-changing situations.

Benefits

Finalists will be subject to a computerized criminal history check. Adverse background data may be grounds for immediate disqualification.

The Agency does not offer visa sponsorship.

Within three days of hire, applicants will be required to complete I-9 documentation and confirm authorization to work in the United States. If your employment authorization and documentation is contingent on sponsorship now or in the future, you will not meet Agency employment eligibility standards.

Eligible veterans who meet the qualifications will be given veterans' preference. For more information, please visit Veterans Resources.