Connections Contract Manager

Key Responsibilities

• Build and maintain strong relationships with customers and key industry stakeholders.
• Manage commercial and contractual aspects of customer connection projects throughout the full lifecycle.
• Identify and mitigate contractual risk while delivering positive outcomes for customers and the business.
• Handle contractual queries, issues and complaints relating to electricity network connections.
• Cook up with technical, legal and commercial teams to ensure successful project delivery.
• Balance competing stakeholder priorities across multiple complex projects.

Requirements

• Proven experience in contract or commercial management.
• Experience managing multiple customer queries and escalations within a complex stakeholder environment.
• Strong project management and stakeholder engagement skills.
• Ability to influence cross-functional teams and drive outcomes.
• Knowledge of regulated industries, ideally within utilities, energy or infrastructure.
• Understanding of industry governance and regulatory frameworks (e.g. Grid Code, CUSC, STC or equivalent).
• Awareness of the challenges associated with delivering the UK's net zero ambitions.
• Experience working within multidisciplinary teams.
• Proactive, solutions-focused mindset with excellent communication skills.
• Broad understanding of technology platforms and delivery processes.