Connection Center Virtual RN

About the role

As a Triage RN, you will rapidly assess and prioritize patients' healthcare needs, directing them to the appropriate level of care. Every day you will conduct patient interviews, evaluate symptoms, perform initial assessments, and apply critical thinking to determine urgency and disposition. You will also provide advice, educate, and coordinate care.

Responsibilities

• Demonstrate exceptional critical thinking, rapid assessment abilities, and strong communication while managing priorities effectively under pressure to ensure timely and appropriate patient attention.
• Triage incoming calls from patients, assess needs, and give appropriate clinical dispositions based on established protocols.
• Facilitate access to primary care providers, specialists, healthcare facilities, and community resources.
• Provide education to patients regarding immediate care advice, chronic disease management, and preventative healthcare maintenance.
• Adapt communication style to patients representing diverse personal, professional, cultural, and socio‑economic backgrounds.
• Multi‑task utilizing critical thinking, verbal and listening communication skills while performing data entry.
• Utilize decision support tools and electronic health record (EMR) to document all information, requiring excellent computer and typing skills and the ability to navigate multiple applications concurrently.

Requirements

• Graduation from an accredited school of nursing.
• Three years of clinical RN experience in an acute care or ambulatory setting.
• Current Washington State Department of Health (WA DOH) Registered Nurse license.

Qualifications

• Bachelor of Science in Nursing (BSN) preferred.
• Previous telephone triage or call center RN experience preferred.

Skills

• Critical thinking and rapid assessment.
• Strong verbal and listening communication.
• Ability to manage priorities under pressure.
• Multi‑tasking while performing data entry.
• Proficiency with decision support tools and EMR systems.
• Excellent computer and typing skills; ability to navigate multiple applications concurrently.
• Adapt communication style to diverse populations.

Pay

$45.26 - $74.67 per hour