Connected Customer Supervisor

About the role

The Connected Customer Supervisor is a Floor & Decor supervisor responsible for managing a dynamic team of customer service associates. This role oversees processes related to cashiering, returns, cash office functions, inventory management, e-commerce support, and provides exceptional customer shopping experiences.

Responsibilities

• Direct all Customer Service Associates and Connected Customer Specialists related to the front end and inventory accuracy in the store
• Demonstrate a thorough understanding and compliance of all customer service-related standard operating procedures (cashiering, credit and close-out)
• Lead inventory management and accuracy throughout the store
• Process customer refunds and exchanges according to established guidelines
• Oversee signage updates and price changes for store SKU’s
• Assist customers with product selection and answer product related questions
• Partner with management to determine which products need SKUs, price changes and need to be returned
• Research all inventory-related discrepancies and make appropriate adjustments in the inventory tracking system
• Audit reports including inventory control, return of sale, and void reports
• Monitor incoming and outgoing trucks logs
• Audit the customer merchandise storage area weekly in accordance with the Customer Storage standard operational procedures and timely resolve any issues with the CEM/Store Manager and Operations Manager
• Create and maintain store signage and pricing using Tags-On-Demand (TOD) mobile printing station
• Return products to the correct in-store location after customer merchandise returns
• Be a point of contact for e-commerce team members to contact regarding inventory availability in the store
• Responsible for supervising inventory movement within the store
• Available to open and/or close store in an effective manner

Requirements

• Minimum of (1) year of customer service/cashier supervisory experience or 4 years of customer service experience
• High school diploma and/or GED
• Minimum of (2) years of computer experience in a work environment

Qualifications

• Team builder
• Customer service champion
• Detail oriented and highly organized
• Excellent communication and listening skills

Skills

• Strong leadership and management skills
• Effective problem-solving and decision-making abilities
• Ability to manage multiple tasks and priorities
• Proficient in Microsoft Office Suite

Benefits

Based on eligibility, our associates may opt into benefits coverage. These include:

• 401k with company match
• Employee Stock Purchase Plan
• Referral Bonus Program

Medical, Dental, Vision, Life, and other Insurance Plans (subject to eligibility criteria)

Work-life Balance, Including Paid vacation and sick time for eligible associates

Paid holidays plus a personal holiday

Paid Volunteer Time Off that starts on Day 1