Connected Care Case Manager

General Function

The Connected Care Case Manager will develop and facilitate individualized case management services to reduce shelter stays and connect guests with other supportive services.

Position Requirements

- Bachelor’s Degree in Psychology, Sociology, Social Work, etc., OR equivalent social work/client-facing experience required - Administrative competencies to handle homeless program logistics - Displaying leadership and compassion to our guests - Personable, amiable, and adaptable in a team environment - Demonstrate excellent time management skills, a high level of organization, record keeping, and the desire to proactively seek out and initiate tasks - Attend department meetings or check in meetings with the Director of Homeless Guest Services - Experience working with people without homes

Principal Activities

- Provide individualized case management to Connected Care clients. - Work with community agencies, SBRM Men’s Program, and HGS to coordinate intakes & exits of Connected Care Beds - Develop a clearly written individualized treatment plan for assigned case load - Maintain accurate data in computer databases and logs - Build trust and rapport with guests - Provide appropriate referrals including (but not limited) to substance abuse treatment - Assist Connected Care clients with transportation needs - Track client progress and provide updates and report to HGS team and other SBRM staff - Utilize a client-centered approach that includes motivational interviewing, harm reduction, and trauma informed care - Provide crisis intervention services when needed - Maintain a current, thorough knowledge of community resources and utilize them to provide comprehensive, wrap-around services to clients - Participate in evaluation and trainings to better respond to client/community needs - Support Shelter Case Managers as needed - Intake assessments and evaluations - Establishing program goals and priorities - Conducting scheduled case management meetings with guests - Following up on treatment referrals for clients and supporting client’s transition from Connected Care Bed to treatment - Be a contributing member of the Homeless Guest Services team. - Meet with Homeless Guest Services team to discuss operations and guests - Keep team apprised of client issues and concerns - Maintain good rapport with Men’s staff, HGS staff, and security personnel with a willingness to work together to solve difficult problems - Act as a responsible party, alongside SBRM Men’s Staff, HGS Staff, and security personnel, for any problems, emergencies, or disputes that can arise while guests are on SBRM property - Support the Emergency Shelter Team as needed - Assist with piloting new Homeless Guest Services initiatives and programs

Compensation and Benefits

- Company sponsored retirement plan with a 4% match - 15 vacation days, 13 holidays, and paid sick time - Employer sponsored health benefits