Confluence Expert

Responsibilities

• Serve as a Confluence Administrator to support knowledge management articles, workflows, and macros, including data migration from existing tools to Confluence.
• Design and develop high-quality instructional content, including manuals, job aids, and assessments, ensuring alignment with branding guidelines.
• Partner cross-functionally to scope requirements, conduct needs assessments, and deliver projects on time.
• Create visually appealing pages and content within Confluence, utilizing macros and related applications.
• Apply instructional design principles and adult learning theories to develop effective training materials and organize content.
• Support the end-to-end design and development process, providing regular status updates and leading quality reviews.
• Provide user support and training for Confluence and related enterprise-level LMS systems.

Requirements

• Minimum of 3 years experience providing user support and training, with specific expertise in Confluence administration or design.
• Degree: BA, BBA, BS in Communication, Instructional Design, Technology, Education, or related field; or equivalent relevant experience.
• Proficiency in building pages and macros in Confluence.
• Experience with enterprise-level LMS platforms.
• Strong problem-solving skills, adaptability, and the ability to work independently or collaboratively.
• Excellent follow-up, time management, and organizational skills.
• Good interpersonal and communication skills.
• Healthcare background is a plus.