Confirmations Specialist

About the role

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows.

Responsibilities

• Manage and maintain accurate, up-to-date schedules for Design Consultants
• Handle inbound and outbound confirmation calls
• Confirm and verify required criteria for in-home sales appointments, including: homeownership, project interest