Confirmations Specialist

At Bath & Cabinet Experts, our Confirmations Specialists are responsible for confirming and qualifying in-home sales appointments while maintaining a high level of customer satisfaction. This role ensures Design Consultants are issued fully qualified appointments and plays a direct role in reducing cancellations and no-shows. Job Duties & Responsibilities: Manage and maintain accurate, up-to-date schedules for Design ConsultantsHandle inbound and outbound confirmation callsConfirm and verify required criteria for in-home sales appointments, including:HomeownershipProject interest and scopeDecision-maker availabilityReinforce appointment expectations and value with homeownersImprove customer satisfaction through professional and effective communicationReduce cancellations, reschedules, and no-showsDocument all appointment updates and notes accurately in the CRMCommunicate schedule changes or concerns to sales leadershipSkills & Qualifications: Minimum of 2 years' experience in confirmations, call center, or sales-related rolesExcellent verbal communication and phone presenceStrong organizational skills with the ability to prioritize tasks effectivelyDetail-oriented with strong follow-throughComfortable working in a fast-paced environment Benefits: Full-time W2 employment with competitive pay and several bonus opportunitiesComprehensive benefits package: Medical, Dental, Vision, Life Insurance, and 401(k) with up to 4% company matchPaid Time Off including paid holidays and your birthday off!Flexible remote schedule with weekend availabilityOngoing training to grow your skillsWork in a supportive, award-winning company that values people and performance Why Work at Bath & Cabinet Experts? Bath & Cabinet Experts specializes in transforming bathrooms and kitchens through premium remodeling solutions. Founded in 2019 in Indianapolis, we are the exclusive Jacuzzi Bath Remodel dealer for Indiana, Ohio, and Kentucky. Since then, we've expanded into nine markets across the Midwest and continue to grow each year. In addition to bath remodeling, we've launched Cabinet Experts, our kitchen cabinet refacing division, bringing homeowners the same high-quality craftsmanship and customer experience we're known for. When you join Bath & Cabinet Experts, you're joining one of the fastest-growing and most respected home improvement companies in the Midwest. Our Achievements 🏆 #3 Top Workplace in Cincinnati🏆 #5 Top Workplace in Indianapolis🏆 #6 Top Workplace in Cleveland🏆 7-Time Top Workplace Award Winner⭐ Nearly 5,000 customer reviews with a 4.9-star rating❤️ More than $200,000 donated to local children's hospitals and charitable organizations Our Top Workplace recognition is especially meaningful because it's based entirely on feedback from our employees. We're committed to creating an environment where people feel valued, supported, and empowered to grow their careers while making a positive impact on our customers and communities. If you're looking for more than just a job—and want to build a career with an award-winning company that invests in its people—we'd love to meet you. Keywords: Appointment Confirmation, Appointment Scheduling, Appointment Qualification, Lead Qualification, Appointment Setting, Call Center Experience, Inbound Calls, Outbound Calls, Customer Engagement, Career Growth, Award-Winning Workplace, Top Workplace