Confirmation Specialist (Call Center)

About the role

The Bath Authority Confirmation Specialist (Call Center) plays an important role in ensuring a quality experience for customers and the sales team. This role involves verifying information on leads provided by the marketing team, issuing leads to the sales manager, and assisting in generating and confirming appointments.

Responsibilities

• Verify and confirm all leads with accurate information
• Create a positive and trusting customer experience
• Dial out to customers to confirm leads or generate new leads
• Absorb and report mistakes found on set appointments
• Maintain up-to-date product knowledge to offer helpful solutions to customers' home improvement needs
• Multi-task and work efficiently to ensure data is entered correctly and leads are properly scheduled

Requirements

• High School Diploma or equivalent
• One year of customer service/support experience preferred
• Previous experience in a call center or related sales position preferred

Qualifications

• Ability to effectively communicate and use active listening skills
• Comfortable working in an environment with limited supervision
• Excellent phone communication and customer service skills
• Ability to respond to customers through text using proper grammar and professional etiquette
• Display expertise in the products offered and department protocols

Skills

• Customer service
• Active listening
• Effective communication
• Product knowledge
• Time management
• Computer proficiency

Benefits

• Medical, Dental, and Vision Insurance
• Basic and Voluntary Life and AD&D Insurance
• 401(k) Retirement Plan with company match
• Paid Time Off (PTO)

Pay

$20.00 per hour

Schedule

Monday - Friday, 12 PM - 8 PM