Confirmation Representative

About the role

As an Appointment Coordinator, you will confirm appointments and finalize staffing of sales appointments for Design Consultants and Sales Managers.

Responsibilities

• Issues set appointments in accordance with established protocols controlling timing, location, and Design Consultant availability
• Dispatches Design Consultants to ensure all issued appointments are staffed and prepared for the consultation
• Call, text, and email customers to confirm appointments or clarify their project
• Provide a 5-star experience to customers with proper communication etiquette
• Remain on-process for all necessary confirmation attempts as defined by your Leadership Team
• Satisfy call pull requests, calendar block requests, and any other requirements to ensure the calendar reflects accurately for Inside Sales availability

Requirements

• Must be authorized to work in the United States without requiring current or future employer-sponsored work authorization
• Minimum of 2 years in a customer service or customer facing role
• High school diploma or equivalent required
• Passion for training and providing coaching opportunities to Leadership

Qualifications

• Must have valid driver's license and reliable transportation
• Ability to work flexible hours including evenings, weekends, and holidays

Skills

• Excellent communication skills
• Strong organizational and time management skills
• Ability to multitask and prioritize tasks effectively

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential

Pay

The hourly pay for this position is $20.03 per hour plus monthly bonus potential. Your Recruiter will discuss the bonus potential with you if selected for an interview.

Schedule

Monday – Friday 11:30am – 8:00pm, and Saturday 8:00am – 4:30p, one weekday off and Sundays off

Benefits

• Comprehensive Health Insurance options (Medical, Dental, Vision, Accident, Life, Critical Illness, Short and Long-Term Disability)
• 401(k) with company match
• HSA plan with company match
• Paid holidays and paid time off (PTO)
• Employee Referral Program
• Employee Discount Program
• Paid training and unlimited professional growth potential