Configuration Management Specialist

Key Responsibilities

• Establish and maintain configuration management processes aligned with ITIL and FPAC service delivery requirements.
• Define, document, and manage configuration items (CIs) and their relationships within the CMDB.
• Maintain configuration baselines and ensure all changes are properly tracked, approved, and documented.
• Support Change Management by validating configuration impacts and ensuring updates are reflected in the CMDB.
• Perform regular configuration audits and reconciliation activities to ensure data accuracy and completeness.
• Support release and deployment activities by ensuring configuration data reflects current production environments.
• Develop and maintain configuration management documentation, procedures, and reporting artifacts.
• Collaborate with Asset Management, Incident Management, and Problem Management teams to support root cause analysis and service reliability.

Required Skills And Qualifications

• 3+ years of experience in configuration management within an enterprise IT environment.
• Strong understanding of ITIL Configuration and Change Management processes.
• Experience working with CMDB platforms (ServiceNow preferred).
• Experience managing configuration baselines, CI relationships, and audit processes.
• Strong attention to detail, data accuracy, and documentation discipline.
• Public Trust clearance eligibility.

Desired Skills And Qualifications

• Bachelor's degree in Information Technology or related field, or equivalent experience.
• ITIL Foundation certification or higher.
• Experience supporting federal IT environments and compliance frameworks.
• Familiarity with system integration environments supporting SAP, Salesforce, ArcGIS, or similar enterprise platforms.

Pay

Competitive compensation offered.

Schedule

Full-time position available.

Benefits

Healthcare benefits that start on your first day, commuter benefits, work-life balance, and the opportunity to work alongside an amazing and growing team.

Qualifications

Applicant must be a permanent resident or citizen of the United States and clearable for Public Trust clearance with the U.S Government.