Configuration Management Specialist

About the role

This position is ideal for candidates looking to deepen their technical capabilities and broaden their exposure across engineering, supply chain, and global operations.

Responsibilities

• Manage engineering support requests through ticketing systems, including Salesforce case creation, tracking, prioritization, and closure, ensuring timely and accurate resolution.
• Create, update, and maintain configuration management data (MPL, DIR, complex BOM structures, and change effectivity) within SAP and related systems.
• Provide hands-on technical and system support to global MRO repair shops, including troubleshooting data and process issues and guiding users on SAP functionality.
• Review and validate engineering and technical documentation to ensure accuracy, completeness, and compliance with internal standards and regulatory requirements.
• Ensure compliance with export control regulations (including ITAR) when handling and releasing technical data and documentation.
• Maintain and analyze serialized data and part records to support traceability, lifecycle management, and data integrity across systems.
• Collaborate with cross-functional and global teams to resolve technical issues, support customer inquiries, and drive continuous improvement in processes and data quality.
• May travel up to 10% domestically and internationally.

Qualifications

• At least 5 years, strong hands-on experience supporting Aftermarket MRO (Maintenance, Repair & Overhaul) operations within an Integrated Supply Chain (ISC) environment.
• 2 years knowledge of technical documentation, databases, command media, and configuration management processes (MPL, DIR, complex BOM structures, change effectivity).
• 2 years of technical proficiency in SAP within a repair shop environment, coupled with general IT knowledge and data management systems.
• A High School diploma or equivalent.
• WE VALUE Salesforce experience in searching, assigning and closing cases. Lifecycle Product License process expertise. Experience working directly with customer inquiries
• Proficiency in Visual Basic Programming and Microsoft Access Database, Excel and other MS Office applications.
• Familiarity with the different national or regional civil aviation regulatory authorities ( FAA, EASA, CAAC, etc).
• Materials management knowledge and familiarity with complex BOM structures.
• Ability to analyze documents, troubleshoot technical issues, and provide effective training, communication, and support to global teams.
• Technical proficiency in the use of Teamcenter to manage product data and processes.
• Expertise in export control / ITAR compliance, including handling and exporting technical documentation.
• Experience working in a global, matrix environment with cross-functional and cross-cultural teams.
• Strong business acumen, analytical capability, and the ability to prioritize effectively in a complex, fast-paced setting.
• Excellent presentation, written, and verbal communication skills — especially when collaborating with senior executives and international partners.
• A self-motivated, meticulous approach with a positive attitude and impeccable business ethic.

Benefits

• Comprehensive benefits package including employer subsidized Medical, Dental, Vision, and Life Insurance; Short-Term and Long-Term Disability; 401(k) match, Flexible Spending Accounts, Health Savings Accounts, EAP, and Educational Assistance;
• Parental Leave, Paid Time Off (for vacation, personal business, sick time, and parental leave), and 12 Paid Holidays.