Configuration Management Analyst

Location: Scott AFB, IL – U.S. Citizenship is required due to contract and security-clearance requirements.

About the role

C3EL is seeking a full-time Configuration Management (CM) Analyst to join our Digital Modernization Group on the Global Solutions Management – Operations II (GSM-O II) contract. You will contribute to the operations, sustainment, and defense of the Defense Information System Network (DISN) within the DOD Information Network (DODIN), supporting the Defense Information Systems Agency (DISA). As part of the team leading DISA’s transition from legacy tools to the ServiceNow platform, you will directly support network operations and engineering functions, ensuring the reliability and security of critical communication infrastructure.

Responsibilities

• Maintain the configuration management plan that outlines the processes, standards, and tools used for managing configurations across the DoD network.
• Support the change management process by participating in requesting, evaluating, approving, and implementing changes to configuration items (CIs) such as servers, routers, and circuit data.
• Ensure all CIs are properly labeled and identified in the Configuration Management Database (CMDB).
• Receive, track, and analyze change requests (CRs) in the ServiceNow environment, ensuring proper documentation and approvals.
• Monitor the progress of approved changes to ensure they are implemented correctly.
• Independently conduct periodic audits of CIs to verify they conform to the established baseline and standards.
• Identify, document, and report discrepancies between auto-discovered configurations and documented configurations.
• Prepare and present audit reports to management, highlighting key findings and corrective recommendations.
• Contribute to the development and maintenance of ServiceNow dashboards representing baseline CIs across DISN.
• Assist with process documents to ensure documentation stays current and reflects best practices.
• Contribute to the development and improvement of CM processes and procedures.

Requirements

• U.S. Citizenship.
• An active, in-scope U.S. Government-issued Secret clearance before the start date.
• 1–3 years of direct experience in Configuration Management or a related IT field.
• Basic understanding of IT Service Management (ITSM) principles and prior experience using an ITSM tool (ServiceNow experience is a significant plus).
• Solid understanding of networking concepts.
• Excellent communication and interpersonal skills, strong attention to detail, and proven problem-solving abilities.
• Ability to work both independently and as part of a collaborative team.
• Experience with Microsoft Office Suite (Word, Excel, PowerPoint).
• Must be able to commute to Scott AFB, IL for full-time onsite support.

Qualifications

• Bachelor’s degree is preferred, but equivalent professional experience will be strongly considered.
• Commitment to obtaining Security+ certification (or equivalent DoD 8570 IAT II certification) within a specified timeframe.
• ITIL Foundation Certification (desired).
• Interest in developing skills related to ServiceNow reporting and dashboards.