Configuration Change Management Analyst

Summary

This position manages projects and processes associated with configuration change management in corporate, BTS, and NERC CIP environments. It involves ensuring regulatory compliance with SOX and NERC CIP for all configuration change management requirements.

Essential Duties And Responsibilities

• Maintains and updates Reliability Standards Audit Worksheets.
• Maintains and updates essential documentation (policies, procedures, templates, and work instructions, audit responses, etc.) for NERC CIP and other regulatory compliance initiatives.
• Maintains and updates software systems used to implement change and configuration management to meet business needs and regulatory compliance.
• Maintains and validates environment readiness criteria (system availability, interface connectivity, configuration alignment) prior to interoperability or system integration testing.
• Coordinates with QA, development, infrastructure, and vendor teams to ensure test environments are appropriately aligned and available for planned interoperability and system integration testing activities.
• Develops company and departmental procedures to assure technology systems are managed according to current industry change and configuration management practices.

Qualifications

• Minimum Education and/or Experience: Bachelor's degree from a four-year college or university with an emphasis on computers, and 5-7 years of related experience, or equivalent combination of education and/or experience.
• Certifications: ITIL Release Validation and Control Practitioner Certification is preferred.

Competencies

• Knowledge: Strong knowledge of remote technology management and audit testing response, extensive knowledge of industry practices in information technology spanning multiple disciplines including: data networking, information security, software/application support, software development, SDLC, quality assurance, project management, and information technology governance.
• Skills: Ability to write reports, business correspondence, and procedure manuals, ability to effectively present information and respond to a wide range of questions, ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form, ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals, advanced knowledge of word processing, spreadsheet, database, and presentation software, specialized knowledge in all current company information systems and technologies, analysis and problem-solving ability, decision-making ability, ability to assess and implement new regulatory initiatives, and translate relevant requirements into process improvements, ability to assess procedure artifacts, and determine whether regulatory requirements are being met, ability to map business processes, and translate into business system requirements, ability to find creative solutions to business and technical challenges within restrictive time frames, ability to quickly grasp highly technical concepts, ability to quickly learn the intricacies of the energy and utilities industry and apply them to applicable strategies and designs.

Physical Demands

• Sit up to 2/3 of the time and stand, walk, and stoop up to 1/3 of the time.
• Manual dexterity is required.
• Must occasionally lift and/or move up to 10 pounds.

Work Environment

• Office and field environments.
• Some travel may be required.