Configuration Analyst - Scheduling Management (Hybrid Kansas City, MO office)

About the role

As an intermediate consultant with the Oracle Health Configuration Center, you will play a key role in configuring the Oracle Health Scheduling Management systems for external client projects. You will work directly with clients and internal teams to ensure that systems are configured to meet project needs, providing technical expertise and troubleshooting support throughout the process.

Responsibilities

• Configure Oracle Health Scheduling Management systems for external client implementations.
• Aid in the preparation and structuring of data for system configuration.
• Collaborate with internal project teams to communicate configuration status, project timelines, and updates, ensuring alignment with project goals.
• Verify configuration requests and escalate any issues to the appropriate channels for resolution.
• Balance configuration ownership across multiple clients, ensuring high standards and adherence to project deadlines.
• Independently complete complex system configurations and contribute to process improvements across projects.
• Document work thoroughly and ensure that all processes are well-maintained using preferred tools and platforms.
• Act as an escalation point for complex configuration issues, delivering resolutions and driving problem-solving efforts.
• Provide leadership and guidance to Configuration Analysts, offering coaching, mentoring, and training where necessary.
• Continuously identify and implement process improvements to optimize workflow and efficiency.

Qualifications

• 0-5 years of experience in relevant functional or technical roles.
• Experience in Oracle Health Scheduling Management systems is preferred but not required.
• A bachelor's degree or equivalent experience, with product or technical expertise specific to healthcare practice management and scheduling systems preferred.
• Strong communication skills, with the ability to build relationships and collaborate effectively with team members and clients.

Desired Skills

• Ability to navigate complex system configurations independently and efficiently.
• Proficiency with configuration tools, system documentation practices, and troubleshooting methodologies.
• Prowess in managing and resolving complex configuration challenges in a timely manner.
• Capacity for identifying new process improvements and implementing changes to enhance team productivity and system functionality.