Conference Services - Assistant Manager

About the role

The Broadmoor is committed to creating a culture of family and community while simultaneously providing a genuine, unforgettable experience for our guests and team. This role will play a key part in continuing to uphold our reputation and providing exceptional service to our guests. As a member of our Conference Services team, this position is responsible for the planning, coordination, and flawless execution of corporate and social events. This role serves as the primary liaison between clients and hotel departments, ensuring all event details are executed to the highest service standards. The Assistant Manager oversees logistics from initial planning through post-event follow-up while delivering exceptional guest experience. Our employees represent the Broadmoor brand and are Ambassadors of our Forbes Five-Star and AAA Five Diamond Standards.

Responsibilities

• Serve as a primary point of contact for conferences, meetings & social events from event contracting through post-event follow-up.
• Manage / Supervise all aspects of events, including the room set-up, AV, decor placement, catering and guest service.
• Work cohesively with the culinary, banquets, front office, and the operational team to deliver a seamless experience.
• Drive revenue and exceed goals through up-sells in banquets food & beverage to assigned groups.
• Forecast food & beverage events for assigned groups.
• Provide excellent customer service and manage customer expectations.
• Build and maintain a strong relationship with clients, understanding their needs and working with them through execution of their event.
• Maintain budgets, communicating to clients about estimated expenses.
• Prepare and distribute event documents, such as Banquet Event Orders, Diagrams, Resume, and post-event reports.
• Conduct pre-conference meetings and post-event meetings.
• Lead Planning Site Visits.
• Adheres to all hotel standards, policies, and procedures.

Qualifications

• Bachelor's degree in hospitality management, business, or a related field is preferred; or previous experience in hotel conference services, catering, event management, or restaurant management is required.
• Exceptional verbal and written communication skills for client interaction and internal briefings.
• Strong project management skills, with the ability to manage multiple events simultaneously. Must be able to multi-task and prioritize to meet deadlines and distribution dates.
• Familiarity with event management software, such as Delphi FDC and SocialTables.
• Enthusiastic, friendly, and energetic team member who works well with others.
• Strong interpersonal communication skills.
• Occasional heavy lifting (up to 50 lbs.) with a work environment that may be indoors and outdoors at times.
• Reasonable accommodations will be made for individuals with disabilities.

Benefits

• Health & Dental, 401k, local discounts.
• Career development – training and development opportunities to prepare you for your current role and future career.