Conference & Event Reservationist

Job Description

Determine space availability, process event reservations, reserve equipment, and create room diagrams based on customer needs using the event management system.

Review, interpret, enter, and update online reservation requests and event details, including event diagrams, within the reservation system.

Process reservation cancellations and no shows and complete required follow-up procedures.

Provide a high level of customer service in all interactions.

Respond to customer inquiries by telephone, email, and in person.

Carry out facility tours for prospective clients.

Prepare and distribute event reservation confirmations.

Review reservation requests and event permits for accuracy and policy compliance.

Compile, review, and process billing for event reservations, ensuring accuracy in rate plans and applicable fees.

Supervision and Training

Recruit, train, supervise, and evaluate student staff.

Complete student employee timekeeping and approval processes.

Provide oversight and direction to student staff processing reservation requests, updating reservation details, and providing customer support.

Assist with the development and maintenance of student staff training materials and training programs.

Evaluate the effectiveness of training programs and recommend improvements.

Provide coaching, redirection, and retraining to student staff as needed.

Administrative Operations

Distribute event diagrams and room setup information to support service partners, including Productions, Catering, and Building Management.

Review Building Reports and follow up with clients and campus partners as needed.

Maintain organization contact information within the reservation system.

Purchase office supplies and equipment for Event Services and Event Operations, including preparing shopping carts, submitting purchase orders, and ensuring proper account coding.

Attend meetings to communicate and receive information relevant to the Office of Event Services.

Develop reports, handle special projects, and other duties as assigned.

Required Qualifications

Bachelor's degree and two years of relevant experience; or a high school diploma and six years of relevant experience.

Appropriate college coursework may substitute at an equivalent rate for the required experience.

Preferred Experience

With event planning, scheduling, and on-site event management.

Proficiency with computers and basic software applications.

Planning and organizational skills.

Strong interpersonal skills (communication, oral and written).

Customer service skills.

Ability to handle high volume of detail work with accuracy.

Handle multiple projects or tasks simultaneously.

Function effectively in a fast-paced environment with frequent interruptions.

Understand, interpret, and apply rules, regulations, policies, and procedures.

Work collaboratively with team, clients, and vendors.

Special Instructions

To Applicants: In order to be considered, you must upload your cover letter, resume, and list of professional references.

Criminal background check requried.

Application must be submitted by 11:55 p.m. (ET) of the posting end date.

This position is eligible for Veteran’s preference.

If you are claiming Veteran’s preference, please upload a copy of your DD 214 Member Copy 4 with your application for consideration.

See our Veteran's Preference Page for more specific information.

Health Assessment

No