CONFERENCE COORDINATOR

Job Summary

The Conference Coordinator/Client Zone role at Connections is an internal client-facing position that combines passion for delivering high-level service with excellent people skills. Responsibilities include providing a professional, calm, and polished first impression, handling executive movements and confidential information, anticipating and resolving minor issues, collaborating with admins, managing bookings, and performing set-up and clean-up duties.

Conference Coordinator/Client Zone Responsibilities

• Deliver a consistent, outstanding customer service experience
• Provide a professional, calm and polished first impression at all times
• Handle highly sensitive, executive movements, and confidential information with the highest level of discretion
• Anticipate executive needs and resolve minor issues before they escalate
• Collaborate with admins to ensure smooth workflows
• Build positive relationships with executives, admins, customers, facilities, and security
• Manage and book reservation requests; maintain room schedules through reservation system
• Serve as first point of contact for their specific location/site regarding Connections space - provide tours to clients as necessary
• Greet and provide directional assistance to all guest/facilitators as needed, be a welcoming first impression at Connections reception desk
• Manage and respond to all emails in the location-specific folders in shared Connections mailbox
• Respond in a timely manner when processing customer requests for reservations
• Provide consultative event coordinator services to customers, including catering, room set-ups, AV troubleshooting and general event logistics
• Perform set-up and clean-up for beverage service as needed
• Responsible for room setups; assure room configurations are correct, ready 30 minutes prior to event start
• Knowledgeable in answering site specific questions regarding local amenities
• Responsible for maintaining Connections space, including submitting work orders as needed
• Perform additional duties as assigned by manager

Minimum Qualifications

• Outstanding customer service skills
• Superior verbal and written communication skills, especially customer friendly communications
• Must be comfortable speaking in front of an audience
• High proficiency with Microsoft Office product suite (i.e. Excel, Word, PowerPoint, Outlook)
• Experience working in technical/audiovisual environment
• Ability to work independently, prioritize effectively and make decisions
• Able to remain mobile for extended periods during workday
• Able to work a flexible schedule to include evening and weekend hours
• Able to lift 50 pounds

Preferred Skills

• Work experience with reservation software platforms
• Ability to navigate virtual meeting platforms i.e. MS Teams, Zoom, Skype
• Catering or other food service-related experience
• Communications, event planning or hospitality background

Benefits

• Medical
• Dental
• Vision
• Life Insurance/AD
• Disability Insurance
• Retailer Plan
• Paid Time Off
• Holiday Time Off (varies by site/state)
• Associate Shopping Program
• Health and Wellness Programs
• Discount Marketplace
• Identity Theft Protection
• Pet Insurance
• Commute Benefits
• Employee Assistance Program
• Flexible Spending Accounts (FSAs)
• Paid Parental Leave
• Personal Leave

Company Information

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.