Conexiones Case Manager

About the role

The Clinical Stabilization Services Program (CSS) includes education and counseling regarding the nature of addiction, relapse prevention, and aftercare. The Case Manager helps the client during this post-detox process to identify their goals, needs, and resources during this time-limited stay. From the assessment, the Case Manager and the client formulate a plan together to meet those goals. The eventual goal along the continuum can range from returning home to further residential placement.

What you'll do

• Greet new clients and create a welcoming, comfortable atmosphere for them
• Interviews clients, reviews records, and confers with other professionals to evaluate the condition of the client.
• Obtains and documents in a precise and timely manner all relevant intake material. Assesses patient's continuing care needs, contacts appropriate aftercare resources, and arranges for transfer or admission to appropriate levels of care and/or liaison with self-help organizations
• Aids in formulating a treatment plan based on comprehensive biopsychosocial assessment of client
• Shares responsibility for educational and other group programming
• Counsels clients individually and/or in family and in group sessions to assist client in achieving treatment goals under the direction of the Clinical Supervisor
• Refers the client to other support services as needed, such as medical evaluation and treatment, social services, and employment services.
• Prepares and maintains reports and case histories in accordance with agency guidelines for format, timeliness, and quality assurance.
• Supervise toxicology screens
• Searches client belongings upon admission to the program
• Enters client data into paper and electronic record
• Completes a psychosocial history, tobacco assessment and wellness assessment within regulation deadlines
• Knowledge of relevant community resources for continuing care/aftercare placement
• Responds promptly to client needs
• Maintains confidentiality
• Completes discharge notes and client disenrollment forms to close cases upon client discharge
• Attends staff meetings and supervision sessions

Qualifications

• Associate degree with certifications, or a combination of experience and education; bachelor’s degree, preferred
• Bilingual Spanish and English required
• Have a sense of compassion, patience and empathy
• Demonstrate ability to relate to a substance use treatment population in a sensitive manner
• Have an interest and willingness to work in a multicultural setting
• Manage difficult or emotional client situations
• Focus on solving conflict, not blaming
• Maintain confidentiality
• Knowledge of relevant community resources for continuing care/aftercare placement

Schedule

Tuesday to Saturday 9am - 5pm or 10am - 6pm

Tewksbury Hospital

365 Main Street, Tewksbury, MA

What we offer

• Compensation: Range of $24.52 to $24.74/hour rate
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay—10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials

Physical & Mental Requirements

• While performing the duties of this job, the employee is regularly required to walk, stoop, kneel, crouch, or crawl and talk or hear.
• The employee must occasionally lift and/or move up to 20 pounds.
• Specific vision abilities required by this job include distance vision, peripheral vision, and depth perception.

Casa Esperanza Benefits Package

• Compensation: Range of $24.52 to $24.74/hour rate
• 401(k) Retirement Plan: All eligible employees may elect to participate after 1 year of service. Casa Esperanza, Inc. will match a contribution of up to 6% of your annual salary
• Holiday Pay (12 days per year + 1 floating holiday)
• Paid Time Off (PTO)—18 days year one, 20.5 days at year two, 23 days at year five
• Sick Pay—10 paid days per year
• Long/Short-Term Disability
• Paid by Company Life Insurance
• Health Insurance (Medical, Dental, Vision)
• Health Reimbursement Arrangement (HRA)
• FSA/DCA (Flexible Spending Account & Dependent Care)
• ComPsych Guidance Resources - EAP
• Educational Opportunities
• Tuition Remission
• Employee Ticket at Work (Discounts for Entertainment, travel, movies; etc.)
• Career Advancement Opportunities
• Increased Salary for Credentials

Casa Esperanza’s EEO Statement

Casa Esperanza, Inc. values its diverse workplace and encourages women, people of color, LGBTQIA+ individuals, people with disabilities, members of ethnic minorities, foreign-born residents, older members of society, and others from minority groups and diverse backgrounds to apply.