Conductor

About the role

Secures train movement orders and ensures clear understanding by your Brightline teammates. Ensures that all activities of the onboard team are safe and carried out to Brightline's high standards. Responsible for safe handling of proper train door opening/closing procedures. Ensures pre-determined service requests are understood and carried out and can utilize technology to keep track of requests and action them. Operates switches within yards and possibly on main tracks. Prepares reports regarding any problems encountered, such as accidents, signaling problems, unscheduled stops, mechanical failures, delays, or any issues affecting guests. Performs assigned end-of-duty reports as required. Assists with light cleaning and making the train presentable for guests at station turn-around and final terminals. Delivers customer service to Brightline guests: it is an essential part of the Conductor’s role to identify and meet Brightline guests’ needs and expectations, taking the lead in dealing with customers in an open, friendly, confident, professional, and helpful manner at all times while on duty.

Responsibilities

• Safely operates switches within yards and possibly on main tracks.
• Prepares reports regarding any problems encountered, such as accidents, signaling problems, unscheduled stops, mechanical failures, delays, or any issues affecting guests.
• Performs assigned end-of-duty reports as required.
• Assists with light cleaning and making the train presentable for guests at station turn-around and final terminals.
• Delivers customer service to Brightline guests, identifying and meeting guests' needs and expectations, taking the lead in dealing with customers in an open, friendly, confident, professional, and helpful manner at all times while on duty.
• Works with the rest of the onboard team to ensure that all of the following items are consistently monitored: Public address announcements are delivered, providing friendly journey information and a positive message to guests. An at-station welcome is shown to guests, particularly paying attention to those with special needs, elderly customers, children, and customers with heavy luggage. Onboard cleanliness meets Brightline standards. Solves guest problems by using their initiative and discretion to ensure that all Brightline guests’ expectations are met. Ensures that all possible assistance and information is provided to guests during periods of service disruption.

Requirements

Education and Experience: Certified as a train Conductor (CFR Title 49, Part 242) OR three (3) or more years operational railroad experience. You can work weekends and nights and possibly more than 40 hours a week. Brightline trains will operate on a continuous, set schedule. On-call availability is a necessity. You have sound judgment, thinking and acting independently, expressing clear and effective verbal communication skills to interact with guests, crew members, and others to ensure responsible, safe, and efficient train movements and customer service. You make logical and prompt choices, conclusions, decisions, etc., based on information provided, especially when in emergency situations. You operate with integrity, have a solid work ethic, and can get the job done without direct supervision. You live and breathe the operating rules and practices including physical characteristics, safety rules, and emergency procedures. You have full mobility in a seated position facing forward and to the side; the physical agility to easily get off/on train equipment, manipulate between cars, bend, reach, stoop, easily and safely ride the side of trains, and lift a variety of equipment.

Qualifications

You have excellent leadership and team management skills, demonstrated abilities to manage projects in Retail, Food and Beverage or other ancillary revenue product, strong quantitative, analytical skills with attention to detail and accuracy and ability to make data-driven decisions, keen ability to deal effectively with guests, management, teammates, and outside contacts while working under pressure and meeting deadlines, strong communication, critical thinking, and presentation skills; including the ability to provide written and verbal direction effectively, proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint, and a solid work ethic.

Skills

• Excellent leadership and team management skills
• Demonstrated abilities to manage projects in Retail, Food and Beverage or other ancillary revenue product
• Strong quantitative, analytical skills with attention to detail and accuracy and ability to make data-driven decisions
• Keen ability to deal effectively with guests, management, teammates, and outside contacts while working under pressure and meeting deadlines
• Strong communication, critical thinking, and presentation skills; including the ability to provide written and verbal direction effectively
• Proficient in Microsoft Office applications, specifically, Excel, Word, and PowerPoint

Benefits

Brightline is pleased to offer a competitive compensation and benefits package, and the opportunity to make a difference while making history as the only privately funded rapid rail service in the country.

Pay

Details about pay are not specified in the job posting.

Schedule

Details about the schedule are not specified in the job posting.