Concourse Experience Manager

Key Responsibilities

• Ensure a “FUN” atmosphere
• Identify & Resolve Issues Impacting Guest Experience
• Cleaning of Location Compliance and Training Validation
• Overall Floor Management (bowling, bar and lane service)

Additional Duties

• Act as Manager on Duty when Needed
• Report Product/ Service Issues
• Timecard Review
• Quality of Inventories
• Delivery Check-ins

Why Join Our Team?

We are a family-owned business and consider our team members part of our family. We equip team members to achieve their career dreams at Stars and Strikes and provide training to do so. With our continued expansion throughout the Southeast, there are many opportunities for advancement within the company. We encourage team members to have fun while they work. We provide opportunities for all team members to give back to the community. We are a community who live out our core values: Respect at All Times, Listen to Others, Exceptional Guest Service, Sharing in Success, Dedicated to Fun, Cleanliness Focused, and We Give Back.

What We’re Looking For:

• 1-2 years of management experience
• Friendly, outgoing and professional demeanor
• Experience in Hospitality and/or Food & Beverage is a preferred
• Must able to work weekends and holidays

Core Competencies

• People Leader: Develop Team Members, Navigate Chaos, Motivate Others, Thrive in Ambiguity, Cultivate Exceptional Guest Experiences
• Operations Expert: Problem-Solver, Cleanliness Focused, Takes the Initiative, Floor Management Experience, Budget Proficiency, Passion for Hospitality

Perks We Offer

• Health & 401k Benefits
• Bonuses
• Paid-Time Off
• Free bowling, laser tag & gameplay!