Concierge (Weekend Evenings: Friday, Saturday, Sunday 4-8)

Job Type: Part-time. Reports to: Business Office Manager. FLSA: Hourly.

About the role

Our mission: We are united in our mission to offer seniors an elevated way of life, where comfort, connection, and joy thrive.

Position Summary: The Concierge is responsible for greeting visitors, arranging tours of the property, answering a multi-line telephone, and providing clerical support to the administrative staff. This position is the first impression of the Community.

Responsibilities

• Greet visitors seeking information about the property.
• Be responsive to the needs of people who inquire about the property and/or who are in the building for meetings with administrative personnel.
• Direct visitors to appropriate office or resident apartment.
• Assist residents, family members, and guests with general requests.
• Arrange tours of the property for individuals making spontaneous visits or those that have made an appointment for the tour.
• Answer telephones, record and channel information.
• Display knowledge of the services and programs and other pertinent information regarding the property.
• Responsible for the mail meter, stamps, making copies, and other tasks related to office operations.
• Process incoming mail.
• Sort property mail and distribute mail to mailboxes.
• Maintain reception area in a neat and orderly fashion.
• Ensure that reception desk and lobby has current property literature on display.
• Ensure that lobby is free of excessive or outdated literature.
• Ensure that coffee and/or refreshments are fresh and readily available.
• Perform clerical duties for property staff as directed by supervisor.
• As requested, provide assistance in the dining room serving resident meals.
• Provide support to the Community’s marketing efforts through positive/friendly interaction during property tours and telephone contact with the public, and as directed by a supervisor.
• Communicate any observed or suspected resident change of condition to a supervisory immediately.
• Maintain a safe work environment for all staff, residents and guests, following established safety standards.
• Encourage teamwork through cooperative interactions with co-workers and other departments.
• Support a positive and professional image through actions and dress.
• Perform other duties consistent with the position as assigned.

Requirements

• High school diploma or equivalent preferred