Concierge Supervisor (Anthony)

Job Overview

Job Skills / Requirements

Responsibilities

Skills

Requirements

Benefits

Northeast Security, Inc. is seeking vehicle and foot patrol Security Officers and Supervisors for Boston and surrounding areas. Positions are available based on applicant eligibility, availability, background screening, drug testing and completion of orientation.

Pay Rate: Positions range from $24 per hour.

• Must keep a professional appearance.
• Must remain on post at all times.
• Monitoring security Concierge personnel to ensure guest services are satisfactory.
• Provide general admin support and respond to inquiries and anticipate customers needs.
• Ensure that all security concierge personnel are aware of and perform their duties in full compliance with the facility security operations procedures and location policies, procedures and regulations.
• Review and approve all reports, duty logs, etc. submitted by security personnel.
• Ensure timely notification of all serious incidents.
• Basic computer knowledge.
• Maintain effective communications with all assigned security personnel.
• Deliver a memorable and pleasant experience to all customers/vendors.
• Counsel, advise, motivate, and (when necessary) provide discipline and positive reinforcement to personnel assigned to the location.
• Work with management in the development and implementation of sound employee relations, development, and retention programs for the location.
• Ensure that assigned security personnel are kept up-to-date on any modifications to procedures, policies, or regulations.
• Assume other duties as required by either Client or Northeast Security, Inc.

Qualifications

• Excellent customer service skills and service delivery orientation.
• Answering phone calls.
• Maintain effective communications with all assigned security personnel.
• Strong leadership skills.
• Knowledge of supervisory practices, procedures, and security operations.
• Ability to provide positive direction and motivate performance.
• Strong attention to detail.
• Strong written and verbal communication skills.
• Ability to show responsibility and friendliness towards clients and residents.
• Strong professionalism.
• Ability to solve conflict/problem solve.
• Maintain the highest ethical and professional standards.
• Must be able to multi-task and self-manage in a dynamic environment.
• Must be knowledgeable of all company policies and procedures.
• Maintain effective relationships with all levels of the company and client organizations.

Customer Service or military experience is preferred. Receptionist or guest service experience required. Two to three years of previous security Concierge and reception experience, or related field/education is required. A neat and professional appearance is essential. Dependable means of transportation is required.

Pay and Schedule

This is a Full and Part-Time position.

Benefits

• Medical Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Paid Vacation
• Paid Sick Days
• 401K/403b Plan