Concierge Services Representative - Healthcare

About the role

Our Concierge Service Representatives (CSR) are the driving force in the patient experience and the first point of contact for IRG patients. CSRs answer incoming phone calls to address non-medical questions, connect patients to a range of services, process incoming leads through faxed referrals, and schedule patient appointments for our clinics.

Responsibilities

• Respond to patients via telephone by assessing needs and answering general questions regarding treatment options.
• Obtain patient intake information and schedule new patients then send appropriate patient materials prior to initial appointment.
• Utilize an electronic medical records system to schedule appointments and facilitate communication to and from the clinic staff in accordance with established protocols.
• Handle physician correspondence.
• Provide excellent customer service by anticipating patient needs.
• Answer multi-line phones and communicate messages.

Requirements

• A high school diploma (a bachelor's degree in a related field is preferred).
• Two or more years of experience in a customer service position.
• Knowledge of basic insurance and medical terminology.
• Adherence to HIPAA laws and compliance regulations.
• Bilingual/multilingual skills are preferred (not required).

Qualifications

• You love people and thrive on establishing meaningful connections through virtual and telephone platforms.
• You exhibit the ability to multitask without being overwhelmed.
• You are capable of building strong rapport with patients from a variety of backgrounds with empathy and professionalism.
• You have excellent verbal and written skills to ensure effective communication with physicians, patients, Front Office Coordinators and other staff.
• You enjoy an independent, digital, self-driven work environment.
• You are confident in your proficiency with technology and computer systems (EMR, Microsoft Office Suite, etc.).

Benefits

• Paid Time Off (Holidays, Vacation, Sick, Personal)
• Continuing Education Funds
• Student Loan Repayment Program
• 401K plan with employer match
• Medical, Dental & Vision Plans
• Health Savings Account (HSA) and Flexible Spending Accounts (FSAs)
• Long-Term Disability
• Life and AD&D Insurance
• Employee Assistance Program

Pay & Benefits Information

Base salary: $18 - $24 per hour depending on experience.

Schedule

Work schedule will be based on the needs of IRG.

Company Information

IRG Physical & Hand Therapy is the premier providers of outpatient Physical & Hand Therapy in the Northwest. We are deeply embedded into our communities and strive to make a positive impact where we live, work, and play. IRG is a company that provides a fun, dynamic, and supportive environment for patients and employees.

Equal Opportunity Employer

IRG is an equal opportunity employer.