Concierge Security Supervisor

About the role

GardaWorld Security Services is hiring a Concierge Security Officer (Security Supervisor) in New York, NY. The role emphasizes customer service, working with people on all shifts in environments such as office towers, hotels, shopping centers, etc. Building meaningful connections and engaging with others to reassure and inspire confidence is key.

Responsibilities

• Customer service duties like welcoming, verifying identity, and guiding visitors
• Manage access control
• Perform regular patrols to identify potential risks
• Inspect security equipment and report any maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns
• Ensure the safety and protection of individuals and property

Qualifications

• Authorized to work in the U.S.
• High School Diploma or GED
• New York State Guard license required
• 2-4 years prior experience working in a Supervisory Role

Skills

• Exceptional customer service skills
• Proficient in basic phone & computer skills
• 2-4 years hands‑on experience with Windows 10, MS Word, Excel, Email, typing, etc.
• 2+ years working with Genetec Video Software and CCURE 9000 Access Control
• Security, Military, or Law Enforcement experience is a plus

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy
• Paid holidays
• Disability coverage
• Life insurance options