Concierge Security Officer

About the role

Days of Working: Relief Contract guaranteed 12hrs per week on basis of shifts offered; no shifts offered that week — guaranteed 12 hrs pay.

As a Concierge Security Officer, you will provide a professional front-of-house presence while maintaining a safe, secure and welcoming environment for clients, visitors, contractors and colleagues. This role combines exceptional customer service with security responsibilities, making it ideal for someone who is approachable, vigilant and committed to delivering a positive experience while upholding site security standards.

Responsibilities

• Deliver a professional, friendly and responsive front-of-house and reception service.
• Welcome visitors, contractors and staff, ensuring a positive customer experience at all times.
• Manage access control procedures, including the issuing of visitor passes and maintaining visitor records.
• Monitor CCTV and other security systems, reporting and escalating concerns where appropriate.
• Conduct routine site inspections and security checks to identify and mitigate potential risks.
• Respond promptly and professionally to incidents, alarms and emergencies.
• Maintain accurate records of security activities, incidents and visitor movements.
• Assist with enquiries and provide information and support to site users and visitors.
• Ensure compliance with site security policies, procedures and health and safety requirements.
• Maintain a professional presence that promotes both safety and excellent customer service.

Requirements

• Must have the Right to Work in the UK and ability to pass BS7858 vetting.
• Excellent communication and interpersonal skills.
• Strong customer service and relationship-building abilities.
• A professional, reliable and approachable manner.
• Good attention to detail and observational skills.
• Ability to remain calm and make sound decisions in high-pressure situations.
• Flexibility to work a range of 12-hour shifts, including days, nights, weekends and public holidays where required.

Desirable

• Previous experience within a concierge, front-of-house, reception or security role.
• Experience operating CCTV or other security monitoring systems.
• Experience working within corporate, commercial, residential or mixed-use environments.
• Knowledge of incident reporting procedures and access control systems.

About the company

OCS UK & Ireland is a leading facilities management company with 50,000+ colleagues and a turnover in excess of £2bn. We deliver innovative, award-winning services within facilities management, hard services, cleaning, security and catering. Our mission is to make people and places the best they can be for our colleagues, customers and the communities we serve. Our commitment to doing business the right way is rooted in our TRUE values — Trust, Respect, Unity, and Empowerment.

Benefits

• Award-Winning Employer: Ranked 36th on Glassdoor’s Best Companies to Work For 2025.
• Digital Learning: The OCS Academy offers digital courses and resources to help you build skills and grow your career.
• Retail Perks: Access exclusive discounts, rewards and wellbeing resources via the Hapi app.
• Professional Growth: 600+ live learners across UK&I — empowering colleagues with further development and qualifications.
• Flexible Pay: Access a portion of earned wages before payday with the Wagestream App (contract specific).