Concierge Security - Lobby Officer

GardaWorld Security Services is seeking a Concierge Security Officer who thrives on building meaningful connections and providing exceptional customer service in environments such as office towers, hotels, and shopping centers.

About the role

As a Concierge Security Officer, you will focus on customer service while ensuring the safety and protection of individuals and property across all shifts.

Responsibilities

• Perform customer service duties, including welcoming, verifying identity, and guiding visitors
• Manage access control and perform regular patrols to identify potential risks
• Inspect security equipment and report maintenance needs
• Respond to incidents, provide first aid, and coordinate with emergency teams
• Answer questions in person or by phone
• Write incident reports and communicate security concerns

Requirements

• Authorization to work in the U.S.
• High School Diploma or GED
• Ability to pass an extensive screening process
• Exceptional customer service skills
• Proficiency in basic phone and computer skills
• State security license, if required

Security, military, or law enforcement experience is a plus.

Schedule

Full-time, set schedule:

• Thursday through Friday: 12 a.m. to 8 a.m. (split shift)
• Saturday through Sunday: 12 a.m. to 12 p.m.

Pay

Competitive hourly wage of $16.20 per hour. DailyPay is available for GardaWorld employees.

Benefits

• Comprehensive benefits package including medical, dental, and vision insurance plans
• 401(k) retirement savings plan with employer matching contributions
• Paid time off (PTO) policy and paid holidays
• Disability coverage and life insurance options
• Career growth opportunities
• Uniform provided at no cost

Employment is contingent on the successful completion of a background check and drug screening.