Concierge Sales Representative

About the role

As a Concierge Sales Representative working onsite in Melbourne, FL, you’ll be a part of creating and delivering amazing customer experiences while enjoying the satisfaction of being part of a unique culture.

Responsibilities

• Enhance the customer experience and increase Brand Loyalty and Recognition by proactively promoting luxury vehicles and services from pre-sales through purchase.
• Multi-channel communication with current or potential customers via chat, phone (inbound/outbound), email, and SMS to assist with inquiries related to luxury automotive products and/or services.
• Explain services and special promotions to customers, including working with local retailers to support locating vehicles while adhering to all guidelines and regulations.
• Document every customer interaction, including follow-up requirements and resolutions or outcomes.
• Maintain and update opt-out/privacy preferences (including, but not limited to, subscription and marketing inquiries).
• Support troubleshooting technical difficulties in the eCommerce process, provide product comparisons or other sales/marketing information, answer questions related to retailer information, and fulfill brochures.
• Schedule test drive appointments and verify incentive certificates.
• Manage customer reservations and provide support during the sales process.
• Participate in projects, duties, and other tasks assigned by Operations Management and Supervisors.
• Assist customers experiencing technical issues related to online vehicle build tools and support questions regarding vehicle build, configuration, and pricing.
• Provide feedback/recommendations to management concerning possible problems or areas of improvement.
• Strive to achieve white-glove customer service with each consumer.
• Provide customer support with various online tools, eCommerce process, subscription support, and charging functionality queries.
• Represent Percepta professionally with all internal/external departments, contacts, clients, and organizations.

Requirements

• A High School Diploma (required); an associate or bachelor’s degree (preferred)
• Minimum 1 year demonstrated sales experience in luxury brands (required)
• 3-5 years’ experience in contact center environment (required)
• Experience in automotive industry, hospitality and/or luxury environment preferred
• Experience with dealer operations preferred
• Previous exposure to highly professional office environments (medical, financial investments) a plus
• Strong Active Listening skills, accompanied with ability to deliver effective probing questions
• Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuation, and proven email etiquette in a business environment
• Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade
• Ability to work in a team-fostered environment
• Genuine desire for interacting and building relationships
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word

Qualifications

• A High School Diploma (required)
• An associate or bachelor’s degree (preferred)
• 3-5 years’ experience in contact center environment (required)
• Experience in automotive industry, hospitality and/or luxury environment preferred
• Previous exposure to highly professional office environments (medical, financial investments) a plus
• Strong Active Listening skills, accompanied with ability to deliver effective probing questions
• Excellent oral and written communication skills, including strong reading and comprehension skills, spelling and punctuation, and proven email etiquette in a business environment
• Demonstrated interpersonal skills along with excellent written and oral communication skills including the capability to persuade
• Ability to work in a team-fostered environment
• Genuine desire for interacting and building relationships
• Ability to prioritize and organize work
• Ability to adapt to a flexible schedule
• Intermediate computer skills such as Web Browsing, Email (including Microsoft Outlook), Chat, Microsoft Excel, and Word

Skills

• Highly proficient in Microsoft Office Suite
• Strong problem-solving and analytical skills
• Excellent communication and interpersonal skills
• Ability to multitask and manage multiple priorities
• Strong customer service orientation
• Ability to work independently and as part of a team

Benefits

• Competitive salary
• Health/Dental/Vision/Life Insurance
• Flexible Spending Account (FSA) and Health Savings Account (HSA)
• 401(k) with company match
• Vacation/Sick Time and Paid Holidays
• Tuition Reimbursement
• Employee Assistance Program
• Employee Discount Program
• Training and Development Programs (Percepta College)
• Employee Rewards Program (Perci Perks)

Pay

Competitive salary

Schedule

Shift work, hours of operation M-F 8PM-10PM (EST)

About Percepta

Established in 2000 as a joint venture with TTEC, Percepta has contact centers across the globe that proudly deliver a frictionless customer experience to our clients. Our Values Are The Heartbeat Of Our Organization, And We Live, Breathe, And Play By Them Daily. As a Percepta Team Member, You Can Expect Culture of Service – to be treated like you are the customer from day one Teamwork – belonging to a supportive family team environment that encourages growth, fosters trust and open communication, and acknowledges the value of your contributionsRespect – a team that is accountable, dependable, and gives you their full attentionProactive – to surround yourself with solution-oriented people who strive to improve themselves, others, and the organizationCareer Growth – lots of learning opportunities for aspiring mindsDiversity – be a part of our growing diverse and community-minded organization that is all about having fun!Competitive Compensation – we take care of family, which is why we offer more than just competitive wages and great benefits. Our programs offer incentives and promote physical, mental, and financial wellness. Percepta requires all employees hired in the United States to successfully pass a background check and depending on location and client program a drug test, as a condition of employment. Percepta is an Equal Opportunity Employer. Please note that neither Percepta nor any of the agencies that recruit on our behalf will ever ask for any payments or personal information such as bank account details from applicants at any point in the recruitment process.